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Swetenhams Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Vérifiée par Feefo

8 years ago

Eficient and effective

Managed the process effectively from a distance (I am in Hertfordshire and the property I was selling was in Cheshire). Generally good communication. Negotiated with the buyer on my behalf. My only...

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Marketing Team

Swetenhams

8 years ago

Hello, thanks so much for taking the time to write this review, we're glad you're happy overall with the service received. In terms of your other comments, we'll make sure to send your feedback to the branch manager.

Mauvais

Vérifiée par Feefo

8 years ago

Very disappointing

WE have always used Swetenhams when either purchasing or letting property in Cheshire, and never had a bad experience until now, very very poor communication, we had to do all the chasing both by...

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Trusted Customer

Vérifiée par Feefo

Wales

8 years ago

Ce que Trusted Customer a dit à propos de Swetenhams:

Disappointed

Persuaded to use their recommended conveyancing outfit (TBI law) as I'd get a discount and they "only do conveyancing" (not true) and were effectively "in house" so Swetenhams could communicate...

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Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de Swetenhams:

Excellent

Brilliant service very supportive always willing to listen and not too pushy

Marketing Team

Swetenhams

8 years ago

Hi there, thanks so much for giving Swetenhams this 5-star review, we're happy the Winsford team were able to help you and that you're happy with the service received.

Trusted Customer

Vérifiée par Feefo

Broughton

8 years ago

Ce que Trusted Customer a dit à propos de Swetenhams:

Need to keep on and not take foot of pedal on property when dates are agree

I feel that the terms agreed to ie 28 day turn a round was not up held and that the solicitor recommended was rubbish as no communication and never available however Helena and Tash in Chester branch...

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Mauvais

Vérifiée par Feefo

8 years ago

Sell the property myself next time the solicitor dies all if the work.

Once an offer had been accepted from a buyer Swetenhams did nothing. I accepted s cash offer in 21 March but the buyer decided to get a mortgage. I had to find this all out myself from the solicitors.

Mauvais

Vérifiée par Feefo

8 years ago

more customer feedback, following up on enquiries without further customer prompting. need more customer updating through process

Marketing Team

Swetenhams

8 years ago

Hi there, thank you for taking the time to review your experience with the team at the Swetenhams Chester branch. I'm sorry to hear that you felt that the team didn't update you throughout the process as much as they should. We're always looking at ways in which we can improve our service to our customers, so we will pass this feedback over to the Branch Manager to review. Thank you.

Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de Swetenhams:

Professional and supportive

James' and his team at Swetnams in Winsford were professional and supportive. Before we placed the property with James he freely offered good advice and general tips on what would help to sell the...

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Marketing Team

Swetenhams

8 years ago

Hello! Thanks so much for taking the time to write this in-depth 5-star review for Swetenhams, it's great to hear the Winsford team were able to find you multiple buyers so quickly and we're glad you've had such a positive experience with us. If there's anything else you need please don't hesitate to pop into the branch or give the team a call.

Trusted Customer

Vérifiée par Feefo

winsford cheshire

8 years ago

Ce que Trusted Customer a dit à propos de Swetenhams:

couldnt of asked for more

excellent,very helpful very friendly always there whenever you needed them all in all a team that new what they were doing.strongly recommend them to anyone in the future.

Marketing Team

Swetenhams

8 years ago

Hi there, thanks so much for giving Swetenhams this 5-star review, we're glad to hear you're happy with the service received from the Winsford team and would recommend them! If there's anything else you need please feel free to pop into the branch or give the team a call.

Mauvais

Vérifiée par Feefo

8 years ago

Better communication required my calls were hardly ever returned I was always chasing them.

Paul

Swetenhams

8 years ago

Hi there, thank you for taking the time to leave a review of the Frodsham branch. It's really disappointing to hear that you feel as though the communication needed to be better and that you were left chasing the branch for details. If you would like to expand on these issues further then please feel free to email socialmedia@sequencehome.co.uk and we will be more than happy to look into this for you. Best Regards.

Mauvais

8 years ago

We already wrote and had our complaint looked into, was found to be ungrounded, they would say that, so pointless continuing. Funny how one member of staff left very soon afterwards related or not I don't know but there does seem to be a high turn over of staff

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