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Suttons Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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john hague

Vérifiée par Feefo

4 years ago

Ce que john hague a dit à propos de Suttons:

well packed delivery of sensitive material

Megan

Suttons

4 years ago

Thank you for your 5 star review, we are pleased to hear you are happy with your delivery.

Évaluations des produits

Megan

Suttons

4 years ago

Thank you for your feedback. We are sorry to hear your concerns regarding one of the Prunus incisa Kojo-No-Mai plants, we are confident that once they have had a good drink of water and recovered from their short time in transit they will perk up. Should you have any further concerns please do not hesitate to contact our customer care team with your order details and we will be more than happy to help.

Date de l'achat : 20/10/2021

Janet Bruce MacIntyre

Vérifiée par Feefo

STREET, Somerset

4 years ago

Ce que Janet Bruce MacIntyre a dit à propos de Suttons:

Quality and variety.

I like the quality and variety of Suttons plants, and they are not overpriced. Delivery is good too, I would recommend Suttons.

Megan

Suttons

4 years ago

Thank you so much for your 5 star review, we are pleased to hear you are happy with the product and service you have received.

Évaluations des produits

Date de l'achat : 20/10/2021

Neil Croft

Vérifiée par Feefo

Yeovil Somerset UK

4 years ago

Ce que Neil Croft a dit à propos de Suttons:

Excellent value for money

Items arrived on time and in very good condition although this has not always been the case but these were exceptionally good.

Megan

Suttons

4 years ago

Thank you for your 5 star review, we are really pleased to hear you are happy with the service and the product you have received.

Évaluations des produits

Date de l'achat : 22/09/2021

susan Simpson

Vérifiée par Feefo

4 years ago

Ce que susan Simpson a dit à propos de Suttons:

Request is premature!

The goods have not arrived yet how can I rate them?

Naomi

Suttons

4 years ago

I am sorry it appears your order has not been sent to date so apologies if we have prematurely asked you for your review. It is currently being picked so should despatch shortly. I do apologise for any inconvenience.

susan Simpson

4 years ago

You'll have to wait until Spring when they bloom Packaging and delivery was good they are now safely planted

Amy

Suttons

4 years ago

Thank you for your review. We are sorry that there was some initial confusion but are pleased that they have arrived and are now planted. We hope that provide you with an impressive display in the spring. Kind Regards, Suttons.

Évaluations des produits

Date de l'achat : 17/09/2021

Sam Cowan

Vérifiée par Feefo

4 years ago

Ce que Sam Cowan a dit à propos de Suttons:

Very long delivery time

Deliver items on original delivery date instead of issuing an update to say that item will not be delivered for a further FOUR WEEKS!

Megan

Suttons

4 years ago

Thank you for your valuable feedback and we will certainly take this on board. Our initial crop of Prunus incisa 'Kojo-No-Mai' did not perform as we would of expected and so we took the decision to delay dispatch to ensure the plants delivered were in keeping with the high standard of quality we strive to provide our customers. We appreciate the time you have taken to provide this constructive review.

Évaluations des produits

Date de l'achat : 20/10/2021

David Lea

Vérifiée par Feefo

4 years ago

Ce que David Lea a dit à propos de Suttons:

Good product. Difficult to track orders and deliveries.

Very good products. Sometimes take a long time to fulfil orders and the “Your orders” page on the website has been down for months, so you can’t see what you ordered and haven’t received.

Megan

Suttons

4 years ago

We really value your feedback and appreciate the time you have taken to leave your kind review. We can confirm we are still in the process of making some vital technical upgrades to our website to ensure we are providing the most efficient and easy online service for our customers, we are working around the clock to complete this and can assure you the "Your Orders" function will be back up and running shortly. Thank you so much for your 3 star review!

Évaluations des produits

Date de l'achat : 20/10/2021

colin revill

Vérifiée par Feefo

4 years ago

Ce que colin revill a dit à propos de Suttons:

Items arrived well after delivery date , took 3 phone calls to get date.

Deliver on time or notify of delay

Amy

Suttons

4 years ago

Thank you for your review. We supply live products and to ensure that they reach you in optimal condition and in the best stage to grow on we do sometimes have to delay our despatch dates and we apologise if you were not made aware of these delays, this is disappointing. We do appreciate your feedback and will pass on your comments. Kind Regards, Suttons.

Évaluations des produits

Date de l'achat : 20/10/2021

Mauvais

Vérifiée par Feefo

4 years ago

Delayed order - lack of communication - I guess you get what you pay for.

Some product delays which I can live with but there was a lack of communication from the company order placed 15th September, email on 28th September advising delay of part of order and stating would...

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Amy

Suttons

4 years ago

Thank you for your review. We supply live products and occasionally due to unforeseen circumstances they do take longer than originally anticipated to be ready for despatch and we apologise that we did not keep you informed more effectively of any delays. We are sorry to hear that you felt that one of the plants were of inferior quality, we appreciate your comments and will pass on your feedback. Kind regards, Suttons.

Évaluations des produits

Date de l'achat : 20/10/2021

Carol Richardson

Vérifiée par Feefo

4 years ago

Ce que Carol Richardson a dit à propos de Suttons:

Great plug plants

Great service all went well no problems with ordering etc

Megan

Suttons

4 years ago

We appreciate your 5 star review, thank you for such positive feedback.

Évaluations des produits

Date de l'achat : 15/09/2021

Clive Bennett

Vérifiée par Feefo

4 years ago

Ce que Clive Bennett a dit à propos de Suttons:

Items arrived on time.

Megan

Suttons

4 years ago

Thank you for your 5 star review, we are so pleased to hear the item arrived in the promised time.

Évaluations des produits

Date de l'achat : 14/09/2021

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Suttons Évaluations

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produitNot sure about these. They are very small, will have to see how well they develop. One of them did not look too well

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produit

English LavenderAutres évaluations de ce produit (35)Voir le site Web du produitLook really good and in great condition

Daffodil Miniature Mixed BulbsAutres évaluations de ce produit (35)Voir le site Web du produitI didn't purchase it so how can I review it?

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produitAs described in advert on website

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produitSeem good,small plants. Will see how they fare.

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produitLate delivery poor communication

Viola Bunny EarsAutres évaluations de ce produit (14)Voir le site Web du produit

Prunus incisa Kojo-No-MaiAutres évaluations de ce produit (116)Voir le site Web du produitPlug plants of different sizes some rather leggy

Pansy Plants - Matrix MixedAutres évaluations de ce produit (194)Voir le site Web du produitGreat bulbs super fast delivery

Iris ReticulataAutres évaluations de ce produit (23)Voir le site Web du produitGreat bulbs and super fast delivery

Iris Eyecatcher BulbsAutres évaluations de ce produit (51)Voir le site Web du produitExcellent bulbs great fast delivery

Garden Grow Tiered Planter - BronzeAutres évaluations de ce produit (3)Voir le site Web du produitSimple to set up and look very good planted up with primroses and pansies. Looking forward to the spring to see them in full flower.

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