Ce que Trusted Customer a dit à propos de Suiteness:
Sweet
Amazing experience i mean where eles can you book a whole suit other then suite ness.com
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Amazing service and easy to use!
My experience was very helpful. I will definitely use this website only moving forward.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great stay at country inn with radisson
I rated 5 stars for how clean and nice it was and the check in guy was very helpful i would defiantly. Stay again and recommend
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Easy to use website and I loved the chat option for simple questions.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
5 stars ! Best service, great staff, clean rooms, very spacious
0
Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Will use again!
It was very easy to book and the prices were awesome!
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Partager
Mauvais
7 years ago
Really neat concept and Easy booking
Booking was great, my only feedback would be to have additional search features on amenities (e.g. does the suite or set of rooms have kitchen facilities).
If everything goes as adverised at check...
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Cherie
Suiteness
7 years ago
Hi there -
Thanks for the feedback, that's definitely something that's on our radar as we expand. Hopefully you'll be able to see that feature on our website soon and you can always utilize our 24/7 Concierge team in the meantime to help you narrow down what you're looking for.
As always, please don't hesitate to reach out to our Concierge team for anything from concerns to dinner recommendations.
Cherie from Suiteness
0
Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Unclean room and Suiteness won’t call me back!
My hotel is awful. They had to move me once and then the second time refused despite the bad having pubic hair on it and being unmade and the mattress cover having a large urine stain!
I call...
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Cherie
Suiteness
7 years ago
Hi Stephen -
I am so sorry about this entire experience. I'm glad we were able to connect immediately through our in-app feature, text, and phone to resolve this issue for you as soon as we were notified. We weren't able to locate a voicemail on our end from this morning - we return every missed call as soon as possible so if you are ever not able to connect with a Suiteness concierge quickly, please send us a friendly reminder so we can make sure nothing is slipping between the cracks.
Guest experiences are our top concern and anything less than ideal is unacceptable. We connected with the hotel immediately upon hearing this to see how we can resolve this for you and glad we were able to reach a solution together. My only wish is that we were able to resolve this for you on your first day of your trip - please do not hesitate to reach out to us anytime our 24/7 Concierge team can step in.
I hope the rest of your vacation goes smoothly! Please connect with us at (415) 857-2359 or concierge@suiteness.com for anything from any issues to even just dinner recommendations.
Cherie from Suiteness
TC
Trusted Customer
7 years ago
Thanks for responding and helping fix things. I know calls and voicemail aren’t infallible but your having been responsive and helpful once you realized that that occurred was admirable
Thanks again. While I still wouldn’t recommend this hotel to anyone, I would recommend and use Suiteness again myself.
2
Partager
TC
Trusted Customer
SanDiego
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
moon was my agent and she went far and beyond the call of the duty to help me find, book and pay for my reservations at the Rio in Las Vegas. She was sooo patient, understanding and compassionate and...
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1
Partager
Mauvais
7 years ago
Can’t complain. Haven’t stayed in the room yet.
Wasn’t impressed by the website layout. I clicked to look at a room, the page showed other room options with it. I assumed those other rooms were in the same hotel. They weren’t; they were for rooms...
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Cherie
Suiteness
7 years ago
Hi there -
Feedback is always appreciated and we'll let our product team know. We are a growing start-up however since we are so small, sometimes certain things are still under renovation. Thankfully, we have a 24/7 live concierge team you can reach out to for any and all requests.
I'm excited for your upcoming trip and please let the Concierge team know if there's anything we can do to help at anytime at concierge@suiteness.com or (415) 857-2359.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
