Ce que Trusted Customer a dit à propos de Suiteness:
My experience has been fantastic! it was seemless to find and reserve a suite (which I will not use until the summer). Following my booking, I have been contacted several times to inquire if I...
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0
Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
FIRST CLASS SERVICE
Super Helpful team and they are rapid at responding! A first class service!
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Partager
Mauvais
7 years ago
Great Professional Consierge
Everything went well and your Concierge stayed with me until the booking was completed. Very courteous, patient and knowledgeable.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Add Suiteness to your favorites!!
I will be using your service from here out! Thank you for thinking outside the box!
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Partager
Mauvais
7 years ago
Service
Great customer service, your staff made everything easy to book.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Worst
Never informed pool is closed all I get was oh I'm sorry . I got a poolside cabana for 1 reason an I'm not able to use the pool, plus not informed or shown pool is outside not inside. I will never...
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Cherie
Suiteness
7 years ago
Hi Aaron -
Not getting what you wanted is the last thing we want for any of our Suiteness guests. The LINQ cabana suites are going to be outdoor with entrance to the hotel guest through the outdoor patio. I realize how that can be confusing based on the photos and I'll go ahead and let our data team know to make this more clear to our guests so they understand exactly what they're getting.
I really appreciate your feedback and using Suiteness for your trip. Your 24/7 Suiteness Concierge team would love to make sure your next trip goes exactly as planned - reach out for any questions or help from anything from pool info to dinner recommendations. We'd love to see if there was anything additional we could do to make it up to you as well.
Cherie from Suiteness
TC
Trusted Customer
7 years ago
Oh I will never come to the Linq again trust me simply put. 1 night was enough for me,so glad I choose 1 night but again since I did I got no welcome gift or quality treatment, just the "oh your only here for 1 night we only give out welcome gifts for stays longer then 1 night". I feel like I was ripped off
Cherie
Suiteness
7 years ago
Hi Aaron -
Yikes! We'll pass that feedback along. I've credited your account as a token of our appreciation for your business and feedback for a chance to make a better memory.
Your 24/7 Concierge team is ready to help at anytime for your next trip at concierge@suiteness.com or (415) 857-2359.
Let us know how we can best help,
Cherie from Suiteness
TC
Trusted Customer
7 years ago
You credit my account in what way
Cherie
Suiteness
7 years ago
Hi Aaron -
You can view your credits underneath your account whenever you log-in. :-) I've sent you an email as well.
Cherie from Suiteness
TC
Trusted Customer
7 years ago
So you give me a credit on my account that I will never use again wow how thoughtful. The entire stay was a joke,cheap beds weak set up for a room ,nothing stated the pool is closed for winter,no welcome greeting unless you stay longer,over priced resort to get **** on simply because I only booked for 1 night. Was just a miserable hotel with nothing to offer but a casino and a bed too sleep in. The Linq will never get my business back,as well as neither of my friends will ever stay there
Cherie
Suiteness
7 years ago
Hi Aaron -
I'm so sorry about the miscommunication. If you decide to take another trip again, I'd love for you to use Suiteness a we do have several other properties in our inventory so hopefully on your next trip, we'll be able to assist you even better at a property that's better suited for your trip.
In terms of the LINQ, that is definitely feedback I'll pass along to our hotel partners to make sure guests receive a better greeting upon arrival.
Having a terrible trip is less than ideal, and not receiving the support to improve it is even worse. I'm hoping that this credit will help make your stay a little easier to get and as a gesture for a better experience at another property in our inventory. :-)
Cherie from Suiteness
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Really Great Deal.. and will definitely use again!!!
0
Partager
Mauvais
7 years ago
Booking was easy. However I requested an early check in. We got in an hour early. Then we were told we had to pay for parking. Then we had issues with the television in our room. Room was big and...
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Cherie
Suiteness
7 years ago
Hi there -
We do work with hotels to do everything we can for early check-in requests however sometimes they do charge a fee to adjust cleaning schedules to make sure you can check-in early into a clean room. I know that's less than ideal however hopefully as we grow, we'll be able to work on those requests even better for you, such as getting hotel partners to waive that fee. :-) In the meantime, I really appreciate you letting us know feedback regarding your stay.
Hopefully those television issues got sorted out, if not - I'll reach out to you just in case regarding your stay. Feel free to call, text, or email us at anytime at (415) 857-2359 or concierge@suiteness.com if there's ever anything your 24/7 team of Concierges can do for you.
Thank you again so much for using Suiteness and the feedback,
Cherie from Suiteness
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Partager
Mauvais
7 years ago
It was easy to find and book exactly what I was looking for
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
