Ce que Christy Rogers a dit à propos de Suiteness:
Very disappointed
Not very happy to see us ...
Jeanna
Suiteness
7 years ago
Thank you for your feedback, so sorry to hear about this! If you can provide some more insight into what happened on your trip, I would love to assist in seeing what we can do for you. We always want to be sure we do the best we can so all guests have a great vacation. I've sent you a direct email so that we can discuss and move towards making this right for you.
0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
Super easy to complete my booking!
0
Partager
SC
STACEY COLEMAN
Vérifiée par Feefo
Niceville, FL
7 years ago
Ce que STACEY COLEMAN a dit à propos de Suiteness:
Booking online was very easy, but room was NOT a suite
The booking I did on the website by myself without the assistance of any "concierge". After booking I did get a 20 second phone call where a lady identified herself as being from Suiteness and asked...
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0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
It Was quick with no issues
0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
Easy-Peasy
The process was easy and the web page is very user friendly. I walked up to the check-in desk told them my name and that was it. Everything went as planned. Bonus: The Customer Service team is the...
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0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
Easy!
The booking was easy - I have not yet stayed at the property to know if the whole process is as smooth as the booking
0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
Suiteness was great, Hampton Inn not so much
Suiteness service was outstanding. The room however was a huge disappointment. It was old and dated. The room was very dusty and had old wall patch jobs that had never been fully repaired. The...
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Kate
Suiteness
7 years ago
I'm so glad that you enjoyed the booking process and service from us here at Suiteness. Customer satisfaction is our number one goal here and I appreciate the kind words!
I'm sorry that the hotel did not live up to your expectations--that's really disappointing. We always do our best to ensure that our hotel properties are delivering the quality we expect and I've made a note to bring this to our partnerships team to ensure another guest doesn't have a similar experience.
Thank you for the feedback and I hope we get to serve you again in any future travel that you might have.
0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
Booking was ok
When i first tried to book there was a problem submitting payment on my mobile. It was only after i transferred to my laptop that i was able to book. The hotel itself was not bad. There were...
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Kate
Suiteness
7 years ago
Thank you for your feedback! Since we're a newer startup we are always working to improve the user experience and I'm so sorry you were having trouble checking out on your mobile device. I've made our team aware so we can take a look at what the trouble might have been. I'm glad it was able to work on a computer. Late checkout can't be guaranteed since it's directly tied to the hotel cleaning the rooms and getting them ready for new guests checking in.
I've sent you a personal email to follow up on some of the complaints about the property specifically. Here at Suiteness, making sure all of our guests are well taken care of is a top priority. Thanks for letting me help you in this matter!
You can always reach us at concierge@suiteness.com or (415) 857-2359 :)
0
Partager
Mauvais
Vérifiée par Feefo
7 years ago
I trust these folks and had a great experience booking. Looking forward to connecting with old friends in a new way. Thanks everyone.
0
Partager
PL
Patricia Lundgren
Vérifiée par Feefo
7 years ago
Ce que Patricia Lundgren a dit à propos de Suiteness:
lovely hotel
I really loved this hotel minus the fact our first room had a stained rug and the blanket on the fold out had black stuff on it. Just felt as though the room was not cleaned... I went to the front...
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
