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Stutterheim US Évaluations

https://stutterheim.com/usa

Stutterheim creates beautiful yet functional rainwear in the highest quality.

Service

évaluations au cours de la dernière année

Afficher les 407 commentaires

Mauvais

7 years ago

Order delay + lack of communication

I completed my purchase 7 days ago, and received notification that I could expect my order to ship within 1-4 business days. I have not received any further notification that the order has shipped,...

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Guillaume

Stutterheim US

7 years ago

Hi, Thanks for taking the time to leave feedback, it really does help us to improve our service. Glad we could resolve things in the end. Best regards, Guillaume

Mauvais

7 years ago

Got it here quickly. Giving as a gift.

Yes, I would buy again!

Valued Customer

7 years ago

Ce que Valued Customer a dit à propos de Stutterheim US:

Stefan was responsive immediately as I wasn’t sure coat was in stock

Originally coat was not in stock despite the website saying it was. so I emailed and Stefan responded immediately and said it was so I processed order.

Mauvais

7 years ago

Great raincoat, fast delivery

So easy to order. Great choice. I loved the discount I received. Thank you. I had delayed ordering so I was offered a discount. I love my new raincoat!

Mauvais

7 years ago

Fabulous customer service!!Quick response to emails! Helpful and Efficient!!

Mauvais

7 years ago

Highly recommend this company for the excellent craftsmanship of the products and the professionalism, efficiency, and helpfulness of the customer service department!

Mauvais

7 years ago

timely courteous service. Product of high quality and great fit. Very happy to have found this resource .

Valued Customer

7 years ago

Ce que Valued Customer a dit à propos de Stutterheim US:

Massive delay in shipping (roughly 2 weeks from ship date in order to when it actually shipped) and had to alert of wrong address.

Guillaume

Stutterheim US

7 years ago

Hi Rossa,

Thanks for taking the time to leave feedback. I hope once you've tried the coats on you love them! Regarding the address issue, the details were imported directly from your order form, we don't manually input them so this was partially the reason for the delay, but glad we could resolve it for you in the end.

Best regards,

Stutterheim support

Valued Customer

Seattle

7 years ago

Ce que Valued Customer a dit à propos de Stutterheim US:

Stuff I ordered never came

Super disappointed. Placed order... Got no correspondence. Had to get in touch after 2 weeks and then was told the size I had ordered was sold out... But the way while I am here, please can you make...

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Guillaume

Stutterheim US

7 years ago

Hi Kester,

Thanks for taking the time to leave feedback for us. We're sorry about your order not being fulfilled, it was an error in our system which we've now rectified. My apologies for the inconvenience.

Best regards,

Stutterheim Support

Valued Customer

7 years ago

Ce que Valued Customer a dit à propos de Stutterheim US:

The service was great - the return was fast and easy, and was processed quickly.

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