Snowbus.co.uk Évaluations

Hi Lucy. Many thanks for your great review.  We are very proud that we never cancel any services due to low passenger numbers, and I'm glad you got to benefit from effectively a private transfer on this occasion. We hope to see you again soon...

Thanks for your succinct review :) Nothing more required - we're always happy to help

Hi Christopher. I know we have spoken previously, and it was unfortunate that your booking went through on the wrong day sorry.  We were happy to refund that leg of the journey for you though, and glad you enjoyed your transfer from Val Thorens to Geneva airport.

Thanks for your review Carl - that's exactly what we aim to do!

Thanks for the positive review.  We're glad you had a great experience with Snowbus.co.uk and we hope to see you again in future seasons.

Thanks for the positive review. We hope to see you again soon...

Thanks for your kind words.  We aim to do just that!

Thanks for your positive review. We apologise that the return journey took a little longer than expected. Sometimes when we have a lot of passengers travelling on a large coach during busy weeks then it can take a little longer than normal. We do aim to use the smaller mini-coaches and keep the journey time to an absolute minimum where it is possible...

Thanks for your feedback.  We have spoken about your journey via email previously, and we have also conducted an internal investigation surrounding your return journey (in your own words your incoming journey was 'excellent'). From what we found out -the bus did turn-up, the driver waited at the designated pick-up point, and we had 14 other passengers who all got on that same bus...so it is very difficult to understand why you weren't on the transfer sorry. 

Since this issue (March 2017) we have instigated new procedures to avoid this happening again - including a more precise pick-up spot in Val Thorens, and any missing passengers being phoned before the bus departs.

Thanks for your review