Simple ordering process. Efficient and speedy delivery. Pellets seem to burn well but contain splinters of actual wood - have never encountered this with other brands. One pallet was not tightly...
Tout lire
Évaluations des produits
0
Partager
KL
Kathryn Lutey
2 years ago
Date de l'achat : 24/04/2023
Ce que Kathryn Lutey a dit à propos de Simply Wood Pellets:
Pellets arrived on Monday but were scheduled for the Friday no contact apart from the tracking which said they were delivering Friday, 3 bags were damaged lost nearly a bag. However the sale went...
Unable to honour my purchase. After 3 weeks returned my money.
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Perfect product and perfect delivery.
PT
Philippa Thomas
2 years ago
Perfect product and delivery Am very pleased with the company.
Mistaken heading, my apologies.
Évaluations des produits
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Pleased with product and delivery.
0
Partager
NH
Norman Hart
2 years ago
Date de l'achat : 07/07/2022
Ce que Norman Hart a dit à propos de Simply Wood Pellets:
Easy to order online & easy to phone if necessary. Delivery was within a few days & driver positioned pallet to within an inch as requested even though I wasn't there.
Évaluations des produits
0
Partager
NH
Norman Hart
3 years ago
Date de l'achat : 26/02/2022
Ce que Norman Hart a dit à propos de Simply Wood Pellets:
The driver phoned me prior to delivery so I could meet him at the address. He positioned the pallet exactly in the space I requested. Thank you.
Évaluations des produits
0
Partager
SD
Sheila Daly
3 years ago
Date de l'achat : 28/02/2022
Ce que Sheila Daly a dit à propos de Simply Wood Pellets:
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
