Simply Sound and Lighting Évaluations

We're really sorry to hear about your frustration — we completely understand how inconvenient delays can be. To clarify, the item you ordered has a 10-day lead time noted on our website, which is why it wasn’t dispatched immediately. That said, we absolutely appreciate that the wait has been longer than you expected, so as a gesture of goodwill we upgraded your delivery to a next-day service free of charge. Your order is now out for delivery, and you should receive it very shortly. If there’s anything else you need or anything we can help with in the meantime, please don’t hesitate to get in touch. Thank you for your patience.

Thank you for taking the time to share your feedback, and we’re really sorry to hear that your experience didn’t meet expectations. Regarding the delivery, your order was placed after our next-day dispatch cut-off time, which is why it arrived later than expected. We understand how frustrating delays can be, and we’re always working to make our delivery information as clear as possible at checkout. On returns, we completely understand that it can be difficult to know exactly how an item will sound before trying it. However, if we offered free returns on all orders, we would need to increase the cost of our products overall—something we feel would be unfair to customers who do not need to return their items and would also make our pricing less competitive. Our goal is always to keep prices as fair and accessible as possible for everyone. We’re also disappointed to hear that you found the return process unfriendly, as we aim to provide the same helpful service at every stage. Thank you again for your feedback—it genuinely helps us improve.