Service
4.7
/5
Produit
4.6
/5
5
4
3
2
1
1,843
176
61
24
53
2,157
évaluations au cours de la dernière année
5
4
3
2
1
1,843
176
61
24
53
2,157
évaluations au cours de la dernière année
Feefo Trusted Service Awards
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Thank you for your feedback. We sincerely apologise that you have been dissatisfied with the service that you have received with regards to your damaged item. We can see from our notes regarding this that the break was, unfortunately, not classed as a manufacturing fault and would have to be repaired which was offered to you at cost price. Upon disagreement of this, our customer service advisor then requested you send the item back for inspection by our Director so that we could review this matter for you. This offer is still available, should you wish to proceed in this manner.
Kindest Regards
Pip @ Silver by Mail