Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Shield Total Insurance Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/shield-total-insurance | Feefo

MG

Mr Anthony Gillard

Vérifiée par Feefo

2 years ago

Ce que Mr Anthony Gillard a dit à propos de Shield Total Insurance:

All ways good

Lindsey

Shield Total Insurance

2 years ago

Hi Anthony, Thank you for taking the time to review your recent experience. It’s great to hear that you are happy with our service. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 13/07/2023

0

Mauvais

Vérifiée par Feefo

2 years ago

Will never use them again. Not the company they used to be.

Tell the truth about policies.

Lindsey

Shield Total Insurance

2 years ago

Hi, I am sorry to hear that you are not happy with the service and information that you have been provided during our communications. I have forwarded your feedback to our complaints team to ensure the issues raised are investigated thoroughly. We are always working on improving our services and your feedback is appreciated. Kindest Regards, The Shield Total Insurance Team

Évaluations des produits

Lindsey

Shield Total Insurance

2 years ago

Hi, I am sorry to hear you are unhappy with the delays in processing your refund. Refunds can take up to 28 days to be processed, and we apologies this was not explained at the time of the cancellation. Thank you for taking the time to provide product feedback. It is appreciated and will be shared with the relevant business areas to support any required improvements. Kindest Regards, The Shield Total Insurance Team

Date de l'achat : 19/08/2023

0

MB

Mr Lawrence Bufton

Vérifiée par Feefo

2 years ago

Ce que Mr Lawrence Bufton a dit à propos de Shield Total Insurance:

I would definitely recommend them. They were helpful and polite with my query. No complaints at all.

Lindsey

Shield Total Insurance

2 years ago

Hi Lawrence, Thank you for taking the time to review your recent experience. It’s great to hear that your experience was a positive one and our representatives were polite and helpful. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 01/05/2023

0

MA

Mr Brian Anderson

Vérifiée par Feefo

2 years ago

Ce que Mr Brian Anderson a dit à propos de Shield Total Insurance:

one happy satisfied customer thanks

We have always used Shield for all our caravans static and others and have had a perfect service for the past 14 years without any compromise will continue into the future our ages willing . That i...

Lire plus

Lindsey

Shield Total Insurance

2 years ago

Hi Brian, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal experience was a positive one and you are happy with the service you have received over the past 14 years. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 15/08/2023

0

Mauvais

Vérifiée par Feefo

2 years ago

Helpful and knowledgable staff

Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that our staff are helpful and knowledgeble. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 09/07/2023

1

Mauvais

Vérifiée par Feefo

2 years ago

Excellent customer servìce

Excellent service, very helpful.

Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that you received an excellent service and our reprensentative was helpful. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 07/08/2023

0

MT

Mr Barry Towes

Vérifiée par Feefo

Turners Hill

2 years ago

Ce que Mr Barry Towes a dit à propos de Shield Total Insurance:

Very helpful staff and good service

Lindsey

Shield Total Insurance

2 years ago

Hi Barry, It’s great to hear that our representatives are helpful and provided a good service. .Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 01/08/2023

0

MR

Mr Scott Ritchie

Vérifiée par Feefo

2 years ago

Ce que Mr Scott Ritchie a dit à propos de Shield Total Insurance:

Friendly and helpful. The process was quite straightforward.

Friendly and helpful.. everything was clearly explained.

Lindsey

Shield Total Insurance

2 years ago

Hi Scott, Thank you for taking the time to review your recent experience. It’s great to hear the process was straightforward and our representatives are helpful & friendly. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 31/07/2023

0

Mauvais

Vérifiée par Feefo

2 years ago

Good customer service, explained everything in English so I could understan

Good customer service, very helpful, explained everything in English so I could understand the details.

Lindsey

Shield Total Insurance

2 years ago

Hi, It is great to hear you received good customer service and our representative fully explained your cover. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 29/07/2023

0

MK

Mrs Janet Kinchin

Vérifiée par Feefo

2 years ago

Ce que Mrs Janet Kinchin a dit à propos de Shield Total Insurance:

Excellent customervservice

Excellent customer service, was able to renew insurance very quickly.

Lindsey

Shield Total Insurance

2 years ago

Hi Janet, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was a quick process and you received excellent customer service. Kindest regards, The Shield Total Insurance Team

Évaluations des produits

Date de l'achat : 28/07/2023

0

Shield Total Insurance Évaluations

Leisure HomeAutres évaluations de ce produit (141)Voir le site Web du produitAll ways a fair price and pleasure to talk the the staff

MotorhomeAutres évaluations de ce produit (84)Voir le site Web du produitCancelled policy on same day. Waited 11 days for refund after chasing them. Up your game.

MotorhomeAutres évaluations de ce produit (84)Voir le site Web du produitI'm satisfied with the cover and cost. My questions were all answered completely and any worries I had were allayed. The person I dealt with was friendly and competent.

Touring CaravanAutres évaluations de ce produit (122)Voir le site Web du produitThe policy covers just what we need

MotorhomeAutres évaluations de ce produit (84)Voir le site Web du produitHelpful and knowledgable staff

Leisure HomeAutres évaluations de ce produit (141)Voir le site Web du produitGreat service thanks very much

Leisure HomeAutres évaluations de ce produit (141)Voir le site Web du produitVery helpful staff and good service will definitely use again

MotorhomeAutres évaluations de ce produit (84)Voir le site Web du produitQuite happy with the price.

MotorhomeAutres évaluations de ce produit (84)Voir le site Web du produitGood service, very helpful, explained everthing so I could understand

Leisure HomeAutres évaluations de ce produit (141)Voir le site Web du produitGood product, exactly what was required

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?