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Shearings Holidays Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/shearings-holidays | Feefo

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Mrs J Chaplin

5 years ago

Date de l'achat : 21/02/2020

Ce que Mrs J Chaplin a dit à propos de Shearings Holidays:

Excellent value,looked past the few wear and tear of hotel room x

Excellent service.

Évaluations des produits

Douglas Stitt

Romney Marsh, Kent

5 years ago

Date de l'achat : 01/07/2019

Ce que Douglas Stitt a dit à propos de Shearings Holidays:

very enjoyable. after this virus emergency i look forward to many more.i

Excellent and straightforward

Mrs A Reynolds

hawarden

5 years ago

Date de l'achat : 10/02/2020

Ce que Mrs A Reynolds a dit à propos de Shearings Holidays:

easy to follow

easy to follow and to add extras

Évaluations des produits

Mauvais

5 years ago

Date de l'achat : 17/02/2020

Médias téléversés

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Ll'andudno is beautiful but........

Booking was easy enough online, until they changed my coach seat unnecessary. I had originally booked and paid for a front coach seat A1, but then two coaches was put together I was moved to coach...

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Lynsay Dean

Shearings Holidays

5 years ago

Thank you for your review. I am sorry to hear that your seats were changed. we only do this when it is necessary and we do mention it in our T&Cs. The vacant from seats can only have been due to a no show/cancellation. In regards to your room, I would like to express my personal apologies for the issues you have mentioned. Please rest assured that this will be investigation and any necessary repairs affected. I hope that we can continue to be of service to you in the future.

Évaluations des produits

Mauvais

5 years ago

Date de l'achat : 17/02/2020

Excellent holiday - booking, travel, hotel and facilities.

, very good - no that's enough.

Emily Abram

Shearings Holidays

5 years ago

Thank you for your 5 star review.

Mauvais

5 years ago

Nothing new to say.

Évaluations des produits

Mrs A Willits

5 years ago

Date de l'achat : 10/02/2020

Ce que Mrs A Willits a dit à propos de Shearings Holidays:

Excellent driver.,excellent hotel.and yes we had an excellent time

no prroblems

Emily Abram

Shearings Holidays

5 years ago

Thank you for your 5 star review.

Mrs A Willits

5 years ago

No further comment

Évaluations des produits

Ms E Rowlands

5 years ago

Date de l'achat : 21/02/2020

Ce que Ms E Rowlands a dit à propos de Shearings Holidays:

Make the optional an included, or just don't offer one and then dissapoint.

Our driver Adrian was lovely, as were the staff at The Grand Atlantic. The only down-side to the holiday was that the optional excursion did not materialise..we were meant to go to The Cheddar Gorge,...

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Emily Abram

Shearings Holidays

5 years ago

Thank you for your feedback. Our optional excursions are arranged by the driver and are subject to numbers and availability. I note that you feel that this excursion should be an included one and I have passed this on to the relevant Product Manager for review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

Ms E Rowlands

5 years ago

Thankyou for e-mailing me, much appreciated. I WILL be taking more holidays with Shearings, hopefully to replace our Lake Como trip which, due to this awful virus situation, has had to be postponed. keep well.thanks again.

Évaluations des produits

Emily Abram

Shearings Holidays

5 years ago

Thank you for your review. Your comments have been taken onboard and will be reviewed by the Product Manager responsible for this tour. I do hope you will travel with us again when I am sure that your faith in our Company can be fully restored.

Ms E Rowlands

5 years ago

Thankyou, stay safe.

Emily Abram

Shearings Holidays

5 years ago

Thank you for your kind words. Best wishes, we look forward to being of service to you again in the future.

Mr S Tanner

Huddersfield

5 years ago

Date de l'achat : 14/02/2020

Ce que Mr S Tanner a dit à propos de Shearings Holidays:

They never get it wrong

They always provide a great break. Without fail

Emily Abram

Shearings Holidays

5 years ago

Thank you for your 5 star review and your lovely comments.

Mr S Tanner

5 years ago

We have two further holidays booked for this year but whether we make them is in the lap of the gods of course. I will continue to monitor your website for latest information.

Évaluations des produits

Mrs S Nevett-tidmarsh

5 years ago

Date de l'achat : 17/02/2020

Ce que Mrs S Nevett-tidmarsh a dit à propos de Shearings Holidays:

Excellent hotel able to cater for dietry conditions.

Emily Abram

Shearings Holidays

5 years ago

Thank you for your 5 star review. I am pleased that you found the St George Hotel in Harrogate to be excellent and I am pleased that they catered for your dietary needs.

Évaluations des produits

Ms D Wellings

5 years ago

Date de l'achat : 24/02/2020

Ce que Ms D Wellings a dit à propos de Shearings Holidays:

Yes I have left a review but have had no feedback as yet .

Booked on line ,very quick and easy

Lynsay Dean

Shearings Holidays

5 years ago

Thank you for the 5 stars and positive comments.

Ms D Wellings

5 years ago

Yes the chefs have usually been very good but never on the first evening and I usually take my own dessert as I am usually offered a fruit salad.Not very nice when everyone else has the option of a lovely pudding with custard .Before booking another Shearrings holiday I will request a menu prior to making a firm booking. Regards Diane Wellings

Emily Abram

Shearings Holidays

5 years ago

Thank you for your further reply. Please rest assured that we will feed your comments back to the relevant people. We do realise that food is a very important part of our customers' holidays and we aim to provide goodquality food which offers our guestsa wide variety of choice and caters for individual dietary requirements. I am sorry we failed to meet with your expectations on this occasion and I assure you that your comments have been taken very seriously. I do hope we can be of service to you again in the future, when I am sure that your faith in our company can be restored.

Évaluations des produits

Lynsay Dean

Shearings Holidays

5 years ago

I am very sorry for the issues you experiences whilst at The St Ives Bay Hotel. This is not typical of the service we aim to provide our customers with. Our chefs are happy to assist with any dietary requirements and is concerning that you did not receive meals suitable for your diet. Please rest assured that we have taken this on board and advised the Hotel of your experience and this will be looked into going forward. I hope that we can continue to be of service to you and restore your faith in our hotels.

Emily Abram

Shearings Holidays

5 years ago

Thank you for your further reply. Please rest assured that we will feed your comments back to the relevant people. We do realise that food is a very important part of our customers' holidays and we aim to provide good quality food which offers our guests a wide variety of choice and caters for individual dietary requirements. I am sorry we failed to meet with your expectations on this occasion and I assure you that your comments have been taken very seriously. I do hope we can be of service to you again in the future, when I am sure that your faith in our company can be restored.

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À propos de Shearings Holidays

Welcome to Shearings! We are the UK's number one coach holiday tour operator. We work hard to bring you the holiday you deserve, whether you choose to enjoy the beautiful coasts, countryside and towns of the UK, or venture further afield to sample the cultural delights of Europe or even further afield.

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0844 824 6351 or 01942 244246

Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

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Shearings Holidays Évaluations

WEEKEND PLUS - ILFRACOMBEAutres évaluations de ce produit (37)Voir le site Web du produitRoom a little shabby. Complained to Manager. Chair worn out.

MIDWEEK PLUS - WHITBYAutres évaluations de ce produit (45)Voir le site Web du produitexcellent tours good food.room changed because it was cold and drafty-upgraded to a seaveiw with extra cost or hassle

HALF BOARD - LL'DUDNO MARINEAutres évaluations de ce produit (8)Voir le site Web du produitWales is stunning and I will definitely go back but not in winter.

COAST & COUNTRY - PITLOCHRY INCAutres évaluations de ce produit (101)Voir le site Web du produitExcellent throughout.

COUNTRY LIVING BATHAutres évaluations de ce produit (8)Voir le site Web du produitValue for money

HALF BOARD WKND- WESTON-SUPER-MAREAutres évaluations de ce produit (2)Voir le site Web du produitDissapointed that the optional excursion was cancelled.

WEEKEND PLUS - FORT WILLIAMAutres évaluations de ce produit (34)Voir le site Web du produitThe weather was appalling but the coach, hotel and driver were excellent, professional and knowledgeable

COUNTRY LIVING HARROGATEAutres évaluations de ce produit (11)Voir le site Web du produitexcellent hotel

BAY INCLUSIVE - ST IVESAutres évaluations de ce produit (35)Voir le site Web du produitThe hotel had lovely views from the bedroom and worth the sea view supplement although why we should pay extra for a single room I cannot understand,if a single person had a double room then this...Tout lire

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