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Bay Hotels Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

DW

Dr C Wilson

6 years ago

Ce que Dr C Wilson a dit à propos de Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

DW

Dr C Wilson

6 years ago

And we have still kit heard from your company with regard to our complaints.

Évaluations des produits

Emily Abram

Bay Hotels

6 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

DW

Dr C Wilson

6 years ago

Well a bottle of wine might have helped the situation

Date de l'achat : 14/02/2020

0

Mauvais

6 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Évaluations des produits

Date de l'achat : 15/02/2020

0

Mauvais

6 years ago

Enjoyed our stay

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Mauvais

6 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Évaluations des produits

Date de l'achat : 10/02/2020

0

MG

Mr D Gartshore

Glasgow

6 years ago

Ce que Mr D Gartshore a dit à propos de Bay Hotels:

Not quite up to the advertising.

Nice hotel easy booking.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

MG

Mr D Gartshore

6 years ago

Still not received a reply to my complaint

Évaluations des produits

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

MG

Mr D Gartshore

6 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

6 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Date de l'achat : 14/02/2020

0

MS

Mrs H Scargill

6 years ago

Ce que Mrs H Scargill a dit à propos de Bay Hotels:

Relaxing Break

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

MS

Mrs H Scargill

6 years ago

We are really looking forward to staying again as soon as we can

Évaluations des produits

Date de l'achat : 07/02/2020

0

DU

Duncan

PRESTON

6 years ago

Ce que Duncan a dit à propos de Bay Hotels:

Very good.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 4 star review.

Évaluations des produits

Date de l'achat : 28/02/2020

0

MH

Mr I Hayward

6 years ago

Ce que Mr I Hayward a dit à propos de Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Évaluations des produits

Date de l'achat : 14/02/2020

0

MW

Mr C Walters

Princes Risborough

6 years ago

Ce que Mr C Walters a dit à propos de Bay Hotels:

Phoned to check booking couldn’t get through and ring back didn’t work

Answer phones in timely manner

Lynsay Dean

Bay Hotels

6 years ago

Thank you for your review.

Évaluations des produits

Date de l'achat : 10/02/2020

0

MI

michael

pontypridd

6 years ago

Ce que michael a dit à propos de Bay Hotels:

Good location and Lovely efficient staff

Lovely efficient staff

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review.

Évaluations des produits

Date de l'achat : 17/02/2020

0

MS

Mrs M Smith

6 years ago

Ce que Mrs M Smith a dit à propos de Bay Hotels:

can't say more, we enjoyed all aspects including some of the entertainment.

very efficient yes good

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

Date de l'achat : 21/02/2020

0

Bay Hotels Évaluations

Bournemouth, The Savoy HotelAutres évaluations de ce produit (22)Voir le site Web du produitAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Whitby, Bay Royal HotelAutres évaluations de ce produit (15)Voir le site Web du produitGreat service, good choice of food and free drink vouchers. Good location.

Oban, Bay Great Western HotelAutres évaluations de ce produit (6)Voir le site Web du produitStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

County Durham, Bay Eden Arms HotelAutres évaluations de ce produit (16)Voir le site Web du produitEnjoyed my stay & Good staf.

Weston-super-Mare, The Grand Atlantic HotelAutres évaluations de ce produit (6)Voir le site Web du produitvery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Sandown, IOW, Bay Broadway Park HotelAutres évaluations de ce produit (24)Voir le site Web du produitGreat value, food OK enjoyable entertainment

Exmouth, Bay Grand HotelAutres évaluations de ce produit (35)Voir le site Web du produitnice location ,hotel in need of an upgrade

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