We are very sorry to hear about the issues you experienced with your recent order and the delivery of your toolboxes. We understand your frustration, and we want to address your concerns.
Firstly, we apologise for the delay in our response. You contacted us late on a Friday afternoon, and our offices are closed over the weekend. This is why you didn't receive an update until the following Monday/week.
We acknowledge that FedEx delivered your items to the wrong unit, and we sincerely apologise on their behalf for this error. A FedEx investigation was raised, and we are dependent on them to complete their investigation and provide us with updates.
We are also concerned to hear that the toolboxes were damaged upon arrival. You mentioned this in your review, but we haven't received direct communication about this. If you would like to discuss this further, please let us know, and we will send you an email so we can address this.
Regarding the marketing emails, we understand your point about the timing. While these emails are automated, we appreciate your feedback and will review our processes to ensure they don't overshadow customer service issues.
We value your business and hope to regain your trust. Please let us know how you'd like to proceed regarding the damaged toolboxes, and we'll do our best to resolve this for you.
