Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Rointe UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

Vérifiée par Feefo

3 months ago

Perfect, friendly and professional service

Customer Service

Rointe UK

2 months ago

Thank you very much for your review! We appreciate you sharing your experience with us. If you have any further questions, please contact our technical support team at support@rointe.co.uk or 0203 3215 929 so that we can assist you. Thank you! Your rointe.com team

0

Mauvais

Vérifiée par Feefo

3 months ago

Excellent

Good

Customer Service

Rointe UK

2 months ago

Thank you very much for your review! We appreciate you sharing your experience with us. If you have any further questions, please contact our technical support team at support@rointe.co.uk or 0203 3215 929 so that we can assist you. Thank you! Your rointe.com team

0

KB

KRIW0600RAD4 (Bruce)

Vérifiée par Feefo

GBR

3 months ago

Ce que KRIW0600RAD4 (Bruce) a dit à propos de Rointe UK:

Rointe Customer Service

Excellent service. Rointe didn’t dispute my claim and arranged for a new radiator to be delivered and the defective radiator to be collected all within 36 hrs. Great service 👍

Customer Service

Rointe UK

2 months ago

Thank you very much for your review! We appreciate you sharing your experience with us. If you have any further questions, please contact our technical support team at support@rointe.co.uk or 0203 3215 929 so that we can assist you. Thank you! Your rointe.com team

0

KR

KRIW1200RAD4

Vérifiée par Feefo

GBR

3 months ago

Ce que KRIW1200RAD4 a dit à propos de Rointe UK:

Don't fall for the wi-fi and AI functions, they don't work

Again I am scoring for the overall experience. The app keeps disconnecting so really a manual radiator. The whole wi-fi and AI in the advert is a scam, as it doesn't work properly for me.

Customer Service

Rointe UK

2 months ago

Good morning. We deeply regret that you had this negative experience and would like to resolve it as soon as possible. Unfortunately, we could not identify any incident in our system that corresponds with the details you provided. Therefore, our Technical Support team will contact you shortly to request any information needed to resolve this issue. If you prefer, you may also contact us via email at support@rointe.co.uk or by phone at 0203 3215 929. Thank you! Your rointe.com team

0

Mauvais

Vérifiée par Feefo

3 months ago

Rointe electric towel rail

Firm responsive to email questions and delivery fairly quick. Well packed and in perfect condition on arrival.

Customer Service

Rointe UK

2 months ago

Thank you very much for your review! We appreciate you sharing your experience with us. If you have any further questions, please contact our technical support team at support@rointe.co.uk or 0203 3215 929 so that we can assist you. Thank you! Your rointe.com team

0

Mauvais

Vérifiée par Feefo

3 months ago

Good customer support

When I had an issue around connectivity, the reply was almost immediate and resolved the issue. Very responsive.

0

Mauvais

Vérifiée par Feefo

4 months ago

0

BR

BRIW1200RAD3

Vérifiée par Feefo

4 months ago

0

Mauvais

Vérifiée par Feefo

4 months ago

Registration of radiators

Just one product that could not register which taken some time to get it resolved.

0

Mauvais

Vérifiée par Feefo

4 months ago

0

Rointe UK Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?