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Praxis42 Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/praxis-42 | Feefo

Afficher les 55 commentaires

Mauvais

3 years ago

Messy arranging login access, 3x times I think it took. Expensive for course as Awareness only.

Leigh

Praxis42

3 years ago

I’m disappointed to hear about your experience and apologise for any inconvenience caused. I note that you received your “Thank you for your order” email generated by our eCommerce system and that you contacted our Digital Support Team as you hadn’t received your SHINE log in details. Checking the outgoing email report on your SHINE account, your welcome and log in email was generated and sent shortly after purchase with a second password reset email being sent after that. It is possible these were blocked by your organisation’s IT. Our Digital Support Team intervened and manually set and emailed your log in details for you to access SHINE and complete your course. Our EMF RF Awareness course is IOSH approved and has been developed by EMF and RF Experts for a global audience. This is sold as an awareness course and is competitively priced. I would welcome the opportunity to discuss this with you further.

Derek Baxter

4 years ago

Ce que Derek Baxter a dit à propos de Praxis42:

Well presented and good content, easy to follow slides and overall a good quality course

Leigh

Praxis42

4 years ago

Thank you for taking the time to review us and for your positive feedback.

Mauvais

4 years ago

Avoid like the plague.

Massively over complicated website that didn't work. Had to get them to assign my licence as it just wouldn't do it.

Leigh

Praxis42

4 years ago

I’m disappointed to hear about your experience and apologise for any inconvenience you were caused. There are of course times when technology fails, we aim to solve any issues highlighted to us on the same working day, I can see your issue was highlighted to our Support Team over a weekend and they intervened and assigned your course the next working day, which I note you successfully completed on that same day.

kevin Hicking

4 years ago

Ce que kevin Hicking a dit à propos de Praxis42:

Simple course but accessing wasn't straight forward. Had to recieve emails with step by step instruction

Giovanni Orlando

4 years ago

Ce que Giovanni Orlando a dit à propos de Praxis42:

Bravi!

Very good email communications

Leigh

Praxis42

4 years ago

Thank you for taking the time to leave us a review. I'm very pleased to hear how happy you were with our communications.

Phillip Potts

4 years ago

Ce que Phillip Potts a dit à propos de Praxis42:

There was a glitch when I purchased my course on a Saturday and I couldn’t open it until they was in the office on Monday and fixed the issue. But once they contacted me back they was quick to...

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Mauvais

4 years ago

Very easy to use and support are always very helpful.

Leigh

Praxis42

4 years ago

Thank you for taking the time to review us. I have passed on your positive comments to Matt and Harriet in our Support Team.

Anna

Worthing

4 years ago

Ce que Anna a dit à propos de Praxis42:

Excellent service

I have used this company as I knew their courses from my previous employment. Oliver has dealt with any query I had in timely manor and has been there to offer support anytime I have requested it....

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Leigh

Praxis42

4 years ago

Thank you for taking the time to review us and for your positive feedback.

Paul Luker

4 years ago

Ce que Paul Luker a dit à propos de Praxis42:

Trialing with 4 users on a course and only one person received a link. Reported that today with no response as yet. The person who did however access the course said it was very good

Leigh

Praxis42

4 years ago

Hi Paul, thank you for your review and please accept our sincere apologies for any inconvenience caused with emails not being received by your nominated candidates. Following our subsequent telephone conversations and emails on this issue, I understand from you that all matters have now been resolved and that all candidates have completed and obtained their certificates. Thank you for giving me the opportunity to resolve these matters for you to a satisfactory conclusion. Should you require any further assistance please do not hesitate to contact us at support@praxis42.com

Paul Luker

4 years ago

All matters now resolved and everything in place to ensure seamless linkage with Praxis42 for all future training. Thank you for your prompt and efficient response.

Martin McGilvery

4 years ago

Ce que Martin McGilvery a dit à propos de Praxis42:

Excellent Service, Great Courses....

My experience has been excellent, Oliver has dealt with any query in good time and has been there to offer support anytime I have requested it. The IT support team have responded to any issues within...

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Matt

Praxis42

4 years ago

Thank you very much for your positive feedback and taking to time to leave a review. We will pass this feedback on to the relevant departments.

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