We are a specialist lending bank, offering a range of savings and lending products in the UK
Service
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évaluations au cours de la dernière année
Paragon n'est plus un client actif de Feefo
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Mauvais
3 years ago
Straightforward software. I missed human interaction
1
Partager
TC
Trusted Customer
3 years ago
Ce que Trusted Customer a dit à propos de Paragon:
Online service and communication is excellent. Informed me every step of the way when I transferred my ISA account.
0
Partager
Mauvais
3 years ago
fast, secured
fast, secured, good interest rate
Matt
Paragon
3 years ago
It's great to hear your positive feedback as we’re always striving to improve our processes, as well as aiming to provide consistently competitive rates for all our customers. Thanks for taking the time to let us know your thoughts!
0
Partager
Mauvais
3 years ago
Maturing option selected and acknowleged but keep getting reminders.
Confusing.
Matt
Paragon
3 years ago
I'm sorry to hear you're still getting reminders after providing your maturity instructions. Please accept my apologies for any confusion or inconvenience this might have caused. I've passed on your feedback to our Savings team, should there be anything that needs to be addressed with the system. Thank you for taking the time to bring this to our attention.
If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner about this then please get in touch now through our usual customer service channels.
1
Partager
TC
Trusted Customer
3 years ago
Ce que Trusted Customer a dit à propos de Paragon:
Poor customer service
Respond at least to secure messages sent to Paragon. Even after checking my account for a quite a few times, shocking that Paragon does not care to respond to secure message sent, leave alone take...
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Matt
Paragon
3 years ago
We're sorry to hear you've not had a response to your secure message yet.
If you have left your name and email address here, we'll be arranging to contact you shortly to resolve this for you. However, if you'd like to speak to us sooner, please get in touch now on 0800 052 2222 and a member of our team will be happy to help.
1
Partager
Mauvais
3 years ago
Base rate interest rate rise
The saving account interest rate was not increased after rise in base rate of 0.5% Hence had to close account.
0
Partager
TC
Trusted Customer
3 years ago
Ce que Trusted Customer a dit à propos de Paragon:
Simple and straightforward.
0
Partager
Mauvais
3 years ago
For me you have an efficient system to log on to
survey is a pain. can't be bothered to continue!
Matt
Paragon
3 years ago
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system efficient to log on to. We really value your positive feedback so thank you for taking the time to leave us a review.
0
Partager
Mauvais
3 years ago
One option didn't work
There seemed to be two ways to move an existing cash ISA with Paragon into a new cash ISA with Paragon. After several attempts trying the first way I came across when it repeatedly told me I had no...
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Matt
Paragon
3 years ago
Thank you for taking the time to share your comments. I'm sorry if you had a few difficulties initially with your ISA transfer, but pleased to hear that you eventually managed this quite seamlessly.
I've passed on your comments to our Savings team so that they can be taken into account when we review our system processes, should there be any improvements we're able to make. Your feedback is valuable as we work to build improvements into our systems and processes, so thank you for taking the time to share your thoughts with us.
1
Partager
TC
Trusted Customer
3 years ago
Ce que Trusted Customer a dit à propos de Paragon:
Excellent for savings
Good interest rates, excellent access online including for closed accounts
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.