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Paragon Évaluations

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Service

évaluations au cours de la dernière année

Afficher les 7,696 commentaires

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

As an existing Paragon investor I don't expect to get a lower interest rate on a 1 year fixed account. You have offered 5.25% on said account compared to 5.4% as a new investor.

Mauvais

3 years ago

Efficient, friendly and clear advice.

Query over online access. Quick telephone response with clear instructions of how to reset details. Very patient adviser while I made the adjustments online.

Trusted Customer

Mesrseyside

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Customer service as it's best.

Having opened an account in error and transferred money into it, I contacted your customer service. The people I dealt with were really helpful and each fulfilled their promises to ring me back etc....

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Matt

Paragon

3 years ago

Many thanks for taking the time to leave us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Could be made simpler

It was not as simple as it should have been to transfer my ISA from one account to another within the Paragon system

Matt

Paragon

3 years ago

Thanks for your feedback. I'm sorry if you experienced any difficulties with your ISA transfer. It’s important to hear your concerns in case there are improvements we’re able to make in the future, so thanks for taking the time to let us know your thoughts. If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner please get in touch now through our usual customer service channels.

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

All good…….So far!

Easy to set up and use account Hopefully the interest rate remains competitive

Mauvais

3 years ago

Always good service

Good offers

Matt

Paragon

3 years ago

Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Sorted quickly, first time

This has been the first time I have required to contact paragon by telephone. Firstly, their system was easy to navigate, and I got an agent quickly. mma was professional, friendly and efficient. Got...

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Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Telephone help line

telephone help was excellent. As an older person I am not confident doing online banking and savings and yur operator was extremel kind and helpful. Excellent.

Trusted Customer

London

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Marvellous

I spoke to Emma. She was marvellous, kind and helpful. I struggle with online stuff and she patiently led me through the procedure. In a world where people are so often abrupt and unhelpful, Emma...

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Matt

Paragon

3 years ago

Thank you so much for leaving us a review. Customer service is our highest priority, so we really value your positive comments, which we will pass onto our team!

Mauvais

3 years ago

Excellent customer service

Fantastic customer service. Really helpful.

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