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Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

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Paragon Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

The young lady did her job very well.

The agent who helped me was very knowledgable , polite and helpful to me . She sorted the problem out I had quickly and was a pleasure yo talk to someone as nice as her.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Awful Web User Interface

As with many banks, log in / password services are woeful. My particular problem is that for the password reminder, I can enter the correct user name and the correct email, and still be told that my...

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Jemma

Paragon

8 years ago

Thanks for your feedback we’re sorry to hear you experienced difficulties logging into your account. We ask for a memorable date/ memorable name/ memorable place and a password to be set up during the application process and require these to be used every time you log into your account. It is important to hear your concerns in case there are improvements we’re able to make in the future and we will be reviewing our current on screen instructions accordingly. If you would like to speak to us further, please get in touch now https://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Setting up a new ISA and transferring my maturing bond (which they previously informed me was due to mature) was extremely easy. Interest rates are also extremely competitive

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Getting funds out of my account is taking ages, third day now and still not appeared into my linked account.

Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry to hear that you are not happy with the timescales to withdraw funds from your savings account. Our current withdrawal timescales which can be found on our website in the FAQ section are as follows:

'If we receive your request before 2pm your money should be in your bank account by the end of the next working day. If your request is after 2pm we will process it the next working day and it will show in your nominated account by the end of the following day'.

Your feedback is valuable as we work to build improvements into our system and this is something we are currently looking to improve. If you want to speak to us further, please get in touch now https://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Mauvais

8 years ago

quick and easy to open an account. good range of accounts with competitive interest rates. queries are dealt with promptly on the phone. well done!

Mauvais

8 years ago

STAY COMPETITIVE !!

SERVICE I HAVE RECEIVED HAS BEEN EXCELLENT, SO VERY DISAPPOINTED TO FIND AN ACCOUNT RATE I WAS ABOUT TO OPEN HAS BEEN LOWERED,HAVE TO GO ELSEWHERE FOR A BETTER DEAL.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Neglecting existing savers

Paragon have not passed on the recent rate rises to savers. They also regularly offer new accounts with higher rates than that received by existing savers, so unless savers have the time to...

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Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We always aim to continually maintain competitive rates for our existing savers within the current savings market and inline with our competitors. If the Product Terms & Conditions on your account allow, you are more than welcome to transfer into another account should you wish to. If you would like any further assistance please get in touch now https://www.paragonbank.co.uk/contact-us.

Kind regards, Jemma

Mauvais

8 years ago

Nightmare

Trying to close account, it is a nightmare, still don't know if account is closed, wait and see I suppose if balance reaches nominated account

Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry you’re not happy with our online account closing process. Your feedback is important to help us improve for the future and we will be looking into this. We'd be very interested to hear more about your case and look into it for you to help us continually improve. As you have not left an email if your could contact our team on https://www.paragonbank.co.uk/contact-us we would like to look into this for you.

Kind regards, Jemma

Mauvais

8 years ago

it does not appear straightforward to transfer my existing ISA with you to the new one with a higher rate. As a result, I am making the effort to transfer it to another provider to get that same...

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Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Paragon:

no time

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