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Ornamental Trees Ltd Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Simon Wilson

Vérifiée par Feefo

9 months ago

Ce que Simon Wilson a dit à propos de Ornamental Trees Ltd:

Good service as usual

Évaluations des produits

Date de l'achat : 22/08/2024

Simon Wilson

Vérifiée par Feefo

9 months ago

Ce que Simon Wilson a dit à propos de Ornamental Trees Ltd:

Good service as usual

Évaluations des produits

Date de l'achat : 16/01/2025

Jennifer Marsh

Vérifiée par Feefo

10 months ago

Ce que Jennifer Marsh a dit à propos de Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Évaluations des produits

Date de l'achat : 16/01/2025

Mauvais

Vérifiée par Feefo

11 months ago

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Évaluations des produits

Date de l'achat : 16/01/2025

Clinton Basford

Vérifiée par Feefo

Horsham

11 months ago

Ce que Clinton Basford a dit à propos de Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Évaluations des produits

Date de l'achat : 25/04/2025

Mauvais

Vérifiée par Feefo

12 months ago

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Évaluations des produits

Customer Services

Ornamental Trees Ltd

12 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Mauvais

11 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

12 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Mauvais

11 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Date de l'achat : 09/04/2025

Mauvais

Vérifiée par Feefo

12 months ago

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Évaluations des produits

Date de l'achat : 16/01/2025

Hiro Miyamoto

Vérifiée par Feefo

Cambridgeshire

1 year ago

Ce que Hiro Miyamoto a dit à propos de Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Évaluations des produits

Date de l'achat : 05/04/2025

Brian Patterson

Vérifiée par Feefo

Durham

1 year ago

Ce que Brian Patterson a dit à propos de Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Évaluations des produits

Date de l'achat : 11/04/2025

Mauvais

Vérifiée par Feefo

1 year ago

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Évaluations des produits

Date de l'achat : 27/03/2025

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Ornamental Trees Ltd Évaluations

Stella Cherry TreeAutres évaluations de ce produit (30)Voir le site Web du produitGood tree, good price, got some cherries our first year as well.

RootgrowAutres évaluations de ce produit (1,152)Voir le site Web du produit

Prunus mume 'Omoi-no-mama'Autres évaluations de ce produit (3)Voir le site Web du produitReasonably vigorous tree, beautiful flowers and great scent. Delivered in good condition and good price.

Avalon Pride Peach TreeAutres évaluations de ce produit (1)Voir le site Web du produitGood tree, sturdy and productive

Prunus serrulaAutres évaluations de ce produit (5)Voir le site Web du produitI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Lire plus

Tree Planting KitAutres évaluations de ce produit (23)Voir le site Web du produitTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Lire plus

Cercis canadensis 'Forest Pansy' TreeAutres évaluations de ce produit (8)Voir le site Web du produitSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gAutres évaluations de ce produit (48)Voir le site Web du produitI am not sure about this product as I used it as per instructions but the tree is dying.

Acer palmatum 'Osakazuki'Autres évaluations de ce produit (20)Voir le site Web du produitI was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...Lire plus

After Plant Tree & Shrub FertiliserAutres évaluations de ce produit (6)Voir le site Web du produitI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeAutres évaluations de ce produit (2)Voir le site Web du produitOrdered sorbus vilmorinii tree

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