Service
4.3
/5
Produit
4.3
/5
5
4
3
2
1
751
522
117
47
47
1,484
évaluations au cours de la dernière année
5
4
3
2
1
751
522
117
47
47
1,484
évaluations au cours de la dernière année
Feefo Trusted Service Awards
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Cleanliness is a top priority for us, and we sincerely regret that the apartment did not meet our standards upon your arrival. The situation you encountered was due to an exceptional incident that occurred during a key exchange between two apartments, which caused some confusion upon your arrival.
As a result, you entered an apartment that had just been vacated and had not yet been prepared. Our technical team did indeed have difficulty immediately identifying the situation, which delayed our on-site assistance.
We fully understand the inconvenience this caused, especially after a long journey. The issue has now been resolved.