Great company with excellent phone help / advice... I called several times to discuss the product and delivery before making the order, spoke to several different people and they were all extremely...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I will pass this onto all departments on how helpful our sales assistants were and the excellent service provided.
Jamie Welch
Excellent customer service after I initially ordered the wrong mattress size but realised as soon as I got email confirmation of my order. I emailed straight back for the order to be amended which...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I am pleased you found our customer service excellent. My apologies regarding the headboard but am pleased it was sorted quickly.
Jamie Welch
Must admit that when I ordered a frame and then got an email saying it was out of stock, would I like the Grace instead, I thought it was dodgy selling techniques. However, customer service was...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I apologise that your original selection had gone out of stock. This does happen sometimes as the stock is fluid but am pleased that you liked the alternative and found our service excellent.
Jamie Welch
I ordered 2 beds, however, only one was dispatched in 5-7 days. I had to call them again to notify that the other bed didn't arrived.
The second bed came after 5 days!!
To my surprise, when I...
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MyBedFrames
MyBedFrames
10 years ago
Firstly please accept my sincere apologies for this. When it goes wrong it really goes wrong. The courier lost the second bed the first time and have managed to totally wreck the second bed. As discussed we are using an alternative courier now and will swap the frame over so that we have this sorted for you asap. Please do accept my apologies as this is not the norm at all.
Jamie Welch
Really good and good communication when I was checking dates for the delivery, very quick and nothing missing.
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review. I am pleased that you were so happy with our communication and service. I have passed your comments onto our suppliers with elation to the instructions and they will be looking to improve on this for the future.
Jamie Welch
Superquick delivery, the only thing is we weren't told when the delivery date/time was (which is a pretty standard service nowadays). We arrived home to find the bed delivered, leaning against a...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I am pleased that this was delivered so quickly however not impressed that it was left outside. I can advise that we have now changed couriers and this will not happen again.
Jamie Welch
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
