M&Co Évaluations

We’re really sorry to hear about your experience and understand how frustrating it must have been not receiving updates while chasing your delivery. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication. Your feedback is important to us, and we will be sharing it with the relevant team to help improve our processes moving forward.

It’s great that the delivery was smooth, but I'm sorry to hear the sizing wasn't right! That is definitely frustrating when you're excited about a new item. Since the item was incorrectly sized, we want to make this right for you. Because the item was incorrect, no return fee will be applied to this transaction. We have checked your order records and can see that no return has been started or made as of yet. To get your free return sorted, please use our portal here: https://mandco.returns.international/. Once you enter your details, the system should allow you to generate your label. If you run into any issues with the cost appearing on the portal, please let us know before sending it so we can ensure it is waived for you!

It’s disappointing to hear that the item didn’t meet your expectations regarding quality. We aim to provide pieces that our customers love, and it’s clear this one wasn't a match for you. Since you are unhappy with the product, we would recommend returning it for a refund. You can start your return and generate a label through our international portal here: **[https://mandco.returns.international/](https://mandco.returns.international/)**. Once the item is received back at our warehouse, we will process your refund accordingly. If you have any specific feedback on the fabric or construction, please feel free to let us know so we can pass it on to our quality team.