Mathmos: Inventors of the Lava Lamp Évaluations

Thank you for your feedback. We are sorry to hear you have been disappointed with the performance of your lamp. Under the recommended conditions, Neo lamps have been tested to warm up within approximately 1 to 2 hours and maintain a consistent flow. New bottles can also require a short break in period during the first few uses. For the best performance, we recommend following the usage and room temperature guidance provided with the product. If you continue to experience concerns after further use, our Customer Service team will be happy to help.

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your enquiry was responded to and, once the required information was received, a replacement was arranged and dispatched promptly. We are pleased to hear you are enjoying your lava lamp. A member of our Customer Service team will be in contact to offer support with the damaged bulb. If you require any further assistance, we are happy to help.