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Markel Direct Évaluations

http://www.markeluk.com

EXCEPTIONNEL

Service

4.7

711

843

évaluations au cours de la dernière année

Afficher les 4,138 commentaires

Mauvais

12 years ago

Clunky, convoluted with hidden credit agreements. Will not do business with again

Mauvais

12 years ago

Are you people for eal. Really regret getting involved with you now

Mauvais

12 years ago

truly appalling service

Markel Direct

12 years ago

Good afternoon, My name is Nikki and I work for Markel. First of all, thank you for taking the time to feedback. I'm sorry to hear that you feel the credit agreement is hidden. We state on the direct debit set up page that the direct debit facility is provided by Premium Credit Limited and details of the direct debit are also available on the same page. Clearly this is not prominent enough, and I apologise for the inconvenience caused. We do have other payment options available, so if you would prefer to use another method I would be happy to change this for you. Again I apologise that you are not happy with the service you have received and if I can be of any further assistance please email customerservice@markeldirect.co.uk or call 0845 688 2500. Kind regards, Nikki

Mauvais

12 years ago

Thank you for the direct reply. I was not very happy with the workings of the original web site and hate the website for feedback. Three times it told me I used words it couldn't accept. If it doesn't like those kind of words don't give that kind of service. I beloieve you have my phone number. Please use it. I would be happy to discuss my dis-satisfaction with you

Mauvais

12 years ago

Item arrived very quickly and as promised. Thank you.

Mauvais

12 years ago

Great service & really quick to get documentation out

Mauvais

12 years ago

Customer of service very informative.

Mauvais

12 years ago

Made it easy for me to obtain the exact insurance that I needed. Renewing the…

Made it easy for me to obtain the exact insurance that I needed. Renewing the policy was easy.

Mauvais

12 years ago

Made so much easier by signing my forms online. Thank you.

Mauvais

12 years ago

Exceptional customer care, no sales pressure, knowledgable staff and prompt attention to my query.

Mauvais

12 years ago

Deal with Steve, not an ansaphone with 8 choices, DD a bit of a mine…

Deal with Steve, not an ansaphone with 8 choices, DD a bit of a mine field with Premium Credit T's and C's the trouble with insurance is that you never know until you make a claim.

Mauvais

12 years ago

Easy to follow website. Did what it said on the tin!

Mauvais

12 years ago

It worked

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