They shipped teh item to the wrong address, and refused to refund or reshipped, zero stars, do not trust this seller
Rachel Jennetti
Poolsupplies.com
2 years ago
Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Regarding your order made through Paypal, it appears that the necessary information was not effectively relayed to us as the seller. This resulted in a lack of complete address details within our system, contributing to the complication you've faced. Your feedback is crucial to us, and I genuinely want to make this right for you. Please reach out to us directly at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST so that we can provide assistance and resolution. Our team is committed to working with you to address your concerns and improve your experience with us.
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Évaluations des produits
Rachel Jennetti
Poolsupplies.com
2 years ago
Hello Martin! We apologize for the inconvenience. Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Since you placed your order through Paypal, it appears that the information provided was not effectively relayed to us as the seller, which resulted in a lack of complete details for your address in our computer system. Our customer support team would love to hear from you on this matter. Please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST to address this issue. Thank you for your feedback!
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Date de l'achat : 07/11/2023
0
Partager
MK
Mark J Kuehner
Vérifiée par Feefo
Blue Island
2 years ago
Ce que Mark J Kuehner a dit à propos de Poolsupplies.com:
Hi Paul! We are so sorry your items arrived damaged. We would love to speak with you regarding your order! Please contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
PM
paul mathis
2 years ago
I reported this already and was told the damaged units would be replaced. I am still waiting on the shipment confirmation I was promised I had 4 damaged units in my 12 pack.
Rachel Jennetti
Poolsupplies.com
2 years ago
Hi again, Paul! Thank you for reaching out! We're glad we were able to help you resolve the situation!
they processed my order quickly and shipped it out. i received communication regarding the tracking number etc.
Tyler Jones
Poolsupplies.com
2 years ago
We take pride in our lightening fast shipping speeds! Thank you for taking the time out to leave this great feedback.
Évaluations des produits
Tyler Jones
Poolsupplies.com
2 years ago
That is great to hear!
Date de l'achat : 11/11/2023
0
Partager
Mauvais
Vérifiée par Feefo
2 years ago
Product arrived on time but had no packing material to ensure it was not broken. It arrived in great condition though and nothing was broken but I had to return it because it was the wrong model...
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Tyler Jones
Poolsupplies.com
2 years ago
Thank you for taking the time out to leave this honest feedback.
Date de l'achat : 07/11/2023
0
Partager
LC
Larry Coy
Vérifiée par Feefo
2 years ago
Ce que Larry Coy a dit à propos de Poolsupplies.com:
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
