Failed to actually deliver the goods I paid for, despite 2 telephone calls complete failure even to call me back with update on delivery. I will now be seeking a full refund since having to go...
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Fleur
JDP
6 years ago
Hi David, Firstly, I would like to apologise in the delay for your order. I understand one of my colleagues has spoken to you explaining that our courier had misplaced your order and couldn't let us know of an update, despite us chasing them.We got an answer this morning, saying that they found your order and it is going to be delivered this afternoon. After speaking with my colleague we know that you have purchased the item elsewhere now, therefore we have issued a full refund on your order and have asked the couriers not to deliver. We deliver using a variety of transport options, including our own vehicles and courier services. In this instance your order got sent on a third party courier and we will be passing on your comments with the issue to them and our sales team, so we can try to prevent this situation from happening again.I apologise for any inconvenience that this may have caused and hope it doesn't put you off from ordering with us again. If you need anything for your next project, please get in touch as our sales team would be more than happy to assist you with this!Kind RegardsFleur
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Partager
JP
John Poole
Vérifiée par Feefo
Romsey
6 years ago
Ce que John Poole a dit à propos de JDP:
Very Satisfied, Excellent service.
Delivery on Time, Good product and prices, Very friendly and helpful delivery driver.
Fleur
JDP
6 years ago
Thank you John for the excellent review! Very much appreciated! :D
0
Partager
MB
Mark Burns
Vérifiée par Feefo
6 years ago
Ce que Mark Burns a dit à propos de JDP:
got what I wanted when I wanted it.thanks JDP
Fleur
JDP
6 years ago
Thank you Mark! If you need us again you know where we are! :D
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Partager
JS
James Shrives
Vérifiée par Feefo
6 years ago
Ce que James Shrives a dit à propos de JDP:
Friendly & efficient service.
Fleur
JDP
6 years ago
Thanks James for the good review! Much appreciated :D
0
Partager
AC
Andrew Cunning
Vérifiée par Feefo
gloucester
6 years ago
Ce que Andrew Cunning a dit à propos de JDP:
great service
Fleur
JDP
6 years ago
Thanks Andrew for the 5-stars!
0
Partager
JM
Julie Miller
Vérifiée par Feefo
6 years ago
Ce que Julie Miller a dit à propos de JDP:
Super quick and efficient
Fleur
JDP
6 years ago
Those comments Julie are exactly what we want to hear! So thank you :D
0
Partager
JD
John Dawson
Vérifiée par Feefo
6 years ago
Ce que John Dawson a dit à propos de JDP:
Prompt efficient service
Prompt efficient service
Fleur
JDP
6 years ago
Thanks John for the review! :D
0
Partager
BW
Bryan Whiting
Vérifiée par Feefo
Bournemouth
6 years ago
Ce que Bryan Whiting a dit à propos de JDP:
Easy to use website. Reliable quick service.
Fleur
JDP
6 years ago
Thanks Bryan for the 5-stars! We aim to provide a speedy service and its great to hear we did just that! :D
0
Partager
AS
ANTONY SMITH
Vérifiée par Feefo
6 years ago
Ce que ANTONY SMITH a dit à propos de JDP:
Super quick delivery
Fleur
JDP
6 years ago
Thanks Antony for the review! Much appreciated! :D
0
Partager
JB
Janie Burgess
Vérifiée par Feefo
6 years ago
Ce que Janie Burgess a dit à propos de JDP:
They did what they said they would do and delivered a good product in a timely manner and the pipe was very affordable in comparison High street retailer who charge proportionately. Good service and...
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Fleur
JDP
6 years ago
Thanks Janie for the great review! Its great to hear you would use us again! If you need any help in the future feel free to contact us, we would be delighted to help! :D
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
For more than 45 years, and together with 27 branches across the UK, first class customer service, technical knowledge and extensive product ranges is how customers have come to know, trust and rely on JDP for all their project needs.
