After 9 weeks, several phone calls - emails are answered sporadically - the result is a set of 2 test packs of cards for nearly £70.
One set has inconsistent colours, I was told due to a problem...
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Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Évaluations des produits
Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Date de l'achat : 09/11/2020
0
Partager
CR
Carina Ryba
Vérifiée par Feefo
5 years ago
Ce que Carina Ryba a dit à propos de Ivory Graphics Limited:
The second time I ordered everything was absolutely perfect. The price was better then last time, the communication was great and fortcoming and the shipment was very fast. Also, no item was damaged...
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Date de l'achat : 16/12/2020
2
Partager
AM
Annalese Murray
Vérifiée par Feefo
5 years ago
Ce que Annalese Murray a dit à propos de Ivory Graphics Limited:
Very happy with the service. Generally a good response time of 1-2 days (in times of Covid). Overall, the cards were good quality except for the box in my test sample but they have made sure for the...
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Date de l'achat : 28/10/2020
0
Partager
CS
Cathy Shelbourne
Vérifiée par Feefo
5 years ago
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Ce que Cathy Shelbourne a dit à propos de Ivory Graphics Limited:
I really enjoyed working with Ivory. They were consistently helpful, and despite the pandemic and changes to working procedures, the Monumental Maritime Heroes cards, leaflet and presentation box are...
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Date de l'achat : 21/08/2020
0
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LB
Linny Biforth
Vérifiée par Feefo
5 years ago
Ce que Linny Biforth a dit à propos de Ivory Graphics Limited:
Amazing customer service, a few hiccups but everything was always sorted out excellently. Thanks!
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Date de l'achat : 16/11/2020
0
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PF
Patricia Fitzgerald
Vérifiée par Feefo
Dublin
5 years ago
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Ce que Patricia Fitzgerald a dit à propos de Ivory Graphics Limited:
Absolutely delighted with the Oracle Decks that I got from Ivory Graphics. Jake and Sophie and the team were wonderful to deal with and very helpful every step of the way. My customers love them!
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Date de l'achat : 09/10/2020
0
Partager
AF
Angelia Fox
Vérifiée par Feefo
Ireland
5 years ago
Ce que Angelia Fox a dit à propos de Ivory Graphics Limited:
The guys in Ivory couldn’t have been more helpful or efficient. Such a pleasure to work with. I was delighted with the cards I’d ordered and they arrived when they said they would. Happy to highly...
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
