misdescription of "villa" which was in fact an apartment (albeit on two floors) with apartments above and to the side with windows and roof terraces overlooking pool and terrace.
Cristina
Italian Breaks
9 years ago
Dear Mr Cantoni, thank you for your feedback.
We are sorry you had a bad experience in one of our properties. At the time of your booking, the apartment above the house was empty but the owner decided to rent it sometimes this year. As soon as we found this out, we have informed you, and all our clients that booked the property, with an email containing photos and an explanation of where the apartment is and a chance for a full refund if you were not happy with this change.
We are sorry to hear you also experienced issues with the plumbing. We kindly ask our clients to contact us when there is a problem so we can solve it promptly but we, or our local contact, have not heard from you during your stay. As it was, after you have reported the issue, the problem was solved quickly and the flushing now works.
As described, the property only has 2 bathrooms between 4 bedrooms.
We have reported all the issues you mentioned to the owner who will work on adding improvements to the house.
If there is anything we can help with, please do not hesitate to contact us.
Best regards,
Italian Breaks Ltd
Évaluations des produits
Date de l'achat : 06/12/2016
0
Partager
CH
Cristina Holm
Vérifiée par Feefo
9 years ago
Ce que Cristina Holm a dit à propos de Italian Breaks:
Found website though searching and sent a few emails, within a few hours I had a response with some ideal villas in Sicily, they where very clear and gave me time to come back with a conformation...
Service was A class. Nothing was too much trouble. Would use the company again. Only issue was we could have done with better written directions to the property as we didn't have a sat nav and also...
They were very efficient and it was good to deal with individuals rather than just relying on an online service.All the staff I spoke to were friendly and helpful.The online site was also easy to...
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Évaluations des produits
Date de l'achat : 11/03/2017
0
Partager
IK
Inger Knudsen
Vérifiée par Feefo
9 years ago
Ce que Inger Knudsen a dit à propos de Italian Breaks:
Bookingen var noget langsommelig, spurgte på flere lejligheder, der iflg kalender var ledige og så alligevel ikke. Priserne var ikke opdaterede. Dog var man rimelig hurtig til at svare tilbage pr...
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Évaluations des produits
Date de l'achat : 05/04/2017
0
Partager
JF
Jacques Finet
Vérifiée par Feefo
9 years ago
Ce que Jacques Finet a dit à propos de Italian Breaks:
En fait tout s'est fait par Internet.
Évaluations des produits
Date de l'achat : 17/09/2016
0
Partager
HG
Henry Gilbert
Vérifiée par Feefo
9 years ago
Ce que Henry Gilbert a dit à propos de Italian Breaks:
Ce que Daniel Wunderlich a dit à propos de Italian Breaks:
Responsive service. The house was extremely high standard with great hosts and simple perfect for a large group with or without kids in a brilliant location with plenty of things to do in a half hour...
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Date de l'achat : 28/05/2016
0
Partager
JC
Jerry Colca
Vérifiée par Feefo
Kalamazoo, Michigan
9 years ago
Ce que Jerry Colca a dit à propos de Italian Breaks:
*Personal details removed by Feefo* Everything about the stay was perfect and we look forward to returning again. There was plenty of room for the 13 of us. We enjoyed two outstanding and memorable...
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Évaluations des produits
Médias téléversés
Voir tous les médias (3)
Date de l'achat : 07/04/2016
0
Partager
ER
Emma Robinson
Vérifiée par Feefo
West Yorkshire
9 years ago
Ce que Emma Robinson a dit à propos de Italian Breaks:
It would have been 5 starts but we encountered a few problems along the way. I have to say Giulia was superb and all the issues she managed to resolve.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
