So far very helpful skylights the wait on the phone line for more info was a bit long but understand re covid
Évaluations des produits
Date de l'achat : 11/05/2022
0
Partager
JM
John Mack
Vérifiée par Feefo
4 years ago
Ce que John Mack a dit à propos de InsureandGo Aus:
Once I was connected to a staff member it all went smoothly and efficiently re providing a policy. The wait to be connected was irritating, especially after your response to my email advised me to...
Competitive price , fast service , with a good package
Date de l'achat : 05/05/2022
0
Partager
Mauvais
Vérifiée par Feefo
4 years ago
By answering emails (sent 4 and received no replies) and providing correct information after an hour and three quarters hour wait when trying to talk to a customer service person. Customer serrvice...
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David Mayo
InsureandGo Aus
4 years ago
Hi there,
I am sorry to hear about your experience, our customer service team is dealing with a larger than anticipated volume of calls but we are working to fix this as soon as possible. If you would like to submit a formal complaints, please email complaints@insureandgo.com.au.
Kind Regards,
The InsureandGo Team
Évaluations des produits
David Mayo
InsureandGo Aus
4 years ago
Hi there,
Thank you for your feedback. I understand your point of view regarding other insurance policies. However, we only offer travel insurance policies and we don't have visibility on claims with other companies for other insurance products.
Regards,
InsureandGo
Date de l'achat : 09/05/2022
0
Partager
AW
Alan Walker
Vérifiée par Feefo
4 years ago
Ce que Alan Walker a dit à propos de InsureandGo Aus:
I am glad you could help me with my travel insurance
Évaluations des produits
Date de l'achat : 06/05/2022
0
Partager
Mauvais
Vérifiée par Feefo
4 years ago
Easy to understand insurance. I haven’t had to use it to make a claim so I’m not sure how well they’d perform in this area. I did find cheaper insurance after purchasing.
I purchased a policy online on 1st May and there was what I thought was a computer glitch. The policy money was taken out twice but in fairness to I&G I did get an email saying that I&G had a...
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David Mayo
InsureandGo Aus
4 years ago
Hi,
I am sorry to hear about your experience and the inconvenience caused by this technical issue. If you send us an email with your policy details, our team can review the status of your refund as a priority. Alternatively, please call us on 1300 401 177. You can also send us a complaint by emailing complaints@insureandgo.com.au
Once again, I apologise for this issue.
Regards,
The InsureandGo Team.
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