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Inntravel Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Inntravel vérifié

1 year ago

Great week in Andalucia.

The hotels were excellent and the staff, particularly in Seville and Cordoba went out of their way to help with restaurant recommendations and bookings, arranging a guide and transport for Medina...

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Jasmin

Inntravel

1 year ago

Thank you for your review! We are pleased to learn you had a fantastic holiday. We look forward to welcoming you for your next trip. Kindest Regards, Customer Experience Team

Date de l'achat : 13/11/2024

Mauvais

Inntravel vérifié

1 year ago

Not quite as excellent as usual

Firstly - I only received the feedback email a month after we returned - memories are therefore already hazy - so this will be a less detailed review than usual. The hotels were all of an excellent...

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Jasmin

Inntravel

1 year ago

Thank you for your review! We have contacted you directly regarding your baggage issues with easy jet. We are sorry your booking experience was disappointing on this occasion. We can see we invited you to complete our customer feedback questionnaire once you arrived back from your trip. This gives our customers the opportunity to notify us of any route notes you have found to be outdated and would like to update us on, we welcome these from our customers and are highly grateful for all feedback we receive. We have now resent you this link. Kindest Regards, Customer Experience Team

Mauvais

1 year ago

I would like to make it very clear that we never received a feedback form on our return from holiday as Inntravel claim above. I pointed this out to Inntravel yesterday and asked them to amend their response above. However, they have persisted in saying one was sent, suggesting I check my spam folder. I have now informed them I carefully checked my spam folder - and do so very regularly - as I was looking out for the questionnaire given the difficulties we had encountered. It is a pity that a company we have travelled with a great many times no longer knows how to handle customer complaints without further insulting them.

Jasmin

Inntravel

1 year ago

We apologise for the confusion regarding the feedback form. While we can confirm it was sent on our end to the previously confirmed email address, we understand that it may not have reached you as intended. Please do not hesitate to let us know if you encounter any further difficulties accessing the feedback forms. Your experience is very important to us, and your feedback helps us make meaningful improvements to the services we provide. Thank you once again for bringing these matters to our attention. Please feel free to reach out if there is anything further we can assist you with.

Date de l'achat : 17/10/2024

Mr Leach

Inntravel vérifié

1 year ago

Ce que Mr Leach a dit à propos de Inntravel:

Algave in November

Very peaceful and beutiful location to stay with wonderful hosts.

Jasmin

Inntravel

1 year ago

Thank you for your review! We appreciate your feedback and are pleased you had a wonderful trip. Kindest Regards, Customer Experience Team

Date de l'achat : 12/11/2024

Mauvais

Inntravel vérifié

1 year ago

Gran Canaria: a diverse and interesting island!

An excellent walking walking holiday in warm sunshine along quiet paths with varied scenery and amazing views. Friendly people, comfortable and eclectic accommodation and good food. Great...

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Jasmin

Inntravel

1 year ago

Thank you for your review! We are pleased to learn you had a wonderful holiday and we look forward to welcoming you back for your next Inntravel trip. Kindest Regards, Customer Experience Team

Date de l'achat : 01/12/2024

Mrs Colwell

Inntravel vérifié

Poole

1 year ago

Ce que Mrs Colwell a dit à propos de Inntravel:

Fabulous walking holiday let down by noisy position of our hotel.

My husband and I chose to do our first walking holiday with Inntravel to Gozo on family recommendation. We loved the walks which took us to some beautiful places. The directions were well...

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Jasmin

Inntravel

1 year ago

Thank you for your review! We can see you also completed our Post Holiday Customer Feedback Questionnaire helping us to understand your holiday experience. We noted your comments with the relevant departments for review and we truly appreciate your insights. We are pleased that overall you enjoyed your trip, and we hope to make your next trip more memorable. Kindest Regards, Customer Experience Team

Date de l'achat : 04/10/2024

Mauvais

Inntravel vérifié

1 year ago

Smooth process although, could have been more consistent with information

Smooth process and good flexible payment options. Lovely digital and physical pack of the location that really helped with planning and references. However, there were some hiccups during the lead...

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Date de l'achat : 03/11/2024

Mauvais

Inntravel vérifié

1 year ago

Long-standing users of Inntravel

Efficient and friendly service. Staff are helpful and quick to deal with any queries. Holiday documentation is well-presented and gives lot of useful information..

Jasmin

Inntravel

1 year ago

Thank you for your review! We recognise you have been a customer of ours since your first trip in 2002! Thank you for your loyalty and for your feedback. We look forward to welcoming you on your next Inntravel holiday! Kindest Regards, Customer Experience Team

Date de l'achat : 21/11/2024

Mr Brock

Inntravel vérifié

Guernsey

1 year ago

Ce que Mr Brock a dit à propos de Inntravel:

Excellent walking holiday in the Douro Valley

InnTravel are excellent. We had a walking holiday in the Douro Valley in Portugal which was fantastic. The hotels they chose for us were all good and the walking notes were very clear.

Jasmin

Inntravel

1 year ago

Thank you for your review. We are pleased you had a wonderful holiday! We look forward to welcoming you on your next Inntravel holiday. Kindest Regards, Customer Experience Team

Date de l'achat : 18/10/2024

Richard

Inntravel vérifié

Leicestershire

1 year ago

Ce que Richard a dit à propos de Inntravel:

Great trip with surprises!

We really enjoyed our ‘Valley of Gold’ walking holiday. And have the following comments to make; be aware that it may be difficult to be dropped outside the Hotel Pestana Vintage because of the...

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Jasmin

Inntravel

1 year ago

Thank you for your review. We are pleased to learn that overall you had a wonderful holiday. We particularly note your comments regarding difficulty with the drop off outside Hotel Pestana Vintage. We have noted your comments with the relevant department for review. Thank you for bringing this to our attention. Thank you for your comments and suggestions, We truly appreciate your feedback and we hope to welcome you on another Inntravel holiday. Kindest Regards, Customer Experience Team

Date de l'achat : 16/10/2024

Mauvais

Inntravel vérifié

1 year ago

Almeria and the Spain Coast

Another excellent trip. Our 5th, accommodations have been as described, directions are excellent as always and we thoroughly enjoyed our trip.

Jasmin

Inntravel

1 year ago

Thank you for your review! We recognise you are a loyal customer and are pleased you have had yet another fantastic trip. We look forward to welcoming you back for your next Inntravel adventure! Kindest Regards, Customer Experience Team

Date de l'achat : 26/10/2024

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