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INNOVO Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Joyce Nichols

4 years ago

Ce que Joyce Nichols a dit à propos de INNOVO:

Don’t Buy

The product is terrible and I want to return it. It is literally shocking the side of my hips and extremely painful. I end up ripping off the connectors to stop the pain. Very disappointed. Wasted a...

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Christina

INNOVO

4 years ago

Hi there I am sorry to hear you find the stimulation from using Innovo uncomfortable and painful. As a medical device company we take all complaints very seriously. Our customer care team will be in contact today to help resolve the problem. Kind regards Christina

Joyce Nichols

4 years ago

A very nice customer care person called and had me remeasure. I measured incorrectly the first time. They are sending me a new size brief and I’ll try it to see if it corrects the problem. She feels the too tight brief is causing too much pressure on my muscles/nerves. Very helpful. Will update when I receive and try the new size. Thanks

Joyce Nichols

4 years ago

I am on my 3rd size of shorts. Continue to have very uncomfortable/shocking type experiences unless I leave the level very low and only feel electrical impulses on top of legs and buttocks. Very disappointed in this technology and wish I hadn’t paid for this. Large amount time spent, large amount of money for uncomfortable ineffective technology.

Mauvais

4 years ago

Scam

I started using innovo on October 27, 2021. It worked until November 10, 2021. They sent a smaller size to me. It worked seven times. I contacted customer service and was told on December 2, 2021...

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Mauvais

4 years ago

Device did not work for me

My refund process was smooth, but they could not offer much advice on how to make the pants work. I tried several changes on my own, to no avail. Too bad…I really wanted them to work…

Mauvais

4 years ago

Seems good

Emily Gallard

4 years ago

Ce que Emily Gallard a dit à propos de INNOVO:

Legs were massive so shorts don’t fit

Shorts fitted around waist and hips but massive on my legs

Barbara Dacosta

Queen, New York

4 years ago

Ce que Barbara Dacosta a dit à propos de INNOVO:

Still awaiting results after two weeks of using the product

no bladder leak improvement yet after two weeks of using the product...

Mauvais

4 years ago

Couldn't use the product but customer service was very helpful.

I only learned that my hip replacement meant I couldn't use this after I read the manual. It was buried in the FAQs.

Cynthia B Dwyer

4 years ago

Ce que Cynthia B Dwyer a dit à propos de INNOVO:

They can make returns easier for customers. Also equipment should be checked for proper working order before shipment.

Christina

INNOVO

4 years ago

Hi there I am sorry to hear your Innovo was not suitable. I can see our customer care team have provided you a free return label to enable you to return your Innovo. If you have any further queries, please do not hesitate to reach out. Kind regards Christina

Mauvais

4 years ago

Bad customer service

I tried to contact them to cancel very soon after placing my order. And of COURSE they conveniently didn’t see it until AFTER I received the order. Now I have to go through the steps to return it.

Christina

INNOVO

4 years ago

Hi there My apologies your request was not actioned prior to your order shipping. I can see our customer care team have reached out and arranged a return label. Once your product is in transit, we will arrange your refund. Kind regards Christina

Jan A. Brothers

4 years ago

Ce que Jan A. Brothers a dit à propos de INNOVO:

My account was debited on October 25. I didn’t receive a confirmation email, and have yet to receive my Innovo products,which I am anxiously awaiting.

Christina

INNOVO

4 years ago

Hi there I would like to apologize for the delay in shipping your order. Our customer care team will be in contact today to advise of a delivery date. Kind regards Christina

Jan A. Brothers

4 years ago

I appreciate the service of updating me by phone concerning the delay in my order. I am now looking forward to receiving my order next week.

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