Terrible to get through on the phone, and then one department does not take responsibility for another or seem to communicate with another. No one owns a clients problems. You seem to have no group...
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Lynsey
Worldpay
6 years ago
Hi, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards Lynsey
4
Partager
CU
Customer
6 years ago
Ce que Customer a dit à propos de Worldpay:
they should change the name worldpay to **** company
Lynsey
Worldpay
6 years ago
Hi, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
9
Partager
BL
Bridger's Law Ltd
Sittingbourne
6 years ago
Ce que Bridger's Law Ltd a dit à propos de Worldpay:
Great service
They understood what was required and transferred me to the right person to assist me who dis so swiftly.
3
Partager
Mauvais
6 years ago
Too long to clear funds (receipts or revenue) and make the available (3 working days) cheques now clear quicker than this
Lynsey
Worldpay
6 years ago
Hi Patience, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
3
Partager
CU
Customer
6 years ago
Ce que Customer a dit à propos de Worldpay:
Fantastic services
2
Partager
RO
Robbert
6 years ago
Ce que Robbert a dit à propos de Worldpay:
Easy set up and fairly good cost for service
Okay quick service, start quick replies to email and question later no reply. Call a few times for My Dashboard, every person has another reply however after a good two months still no dashboard....
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Lynsey
Worldpay
6 years ago
Hi, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
1
Partager
CU
Customer
6 years ago
Ce que Customer a dit à propos de Worldpay:
No what I expect from No.1 company
No paperwork followed through, wrong details sent with terminals, stopped working several times on the one day of usage
Lynsey
Worldpay
6 years ago
Hi, thank you for your feedback, I’m very sorry to hear about your experience, I can assure you this is not our standard of practice. I can see we've responded to a complaint you've raised. There will be contact details for the complaint handler in the response they sent, please contact them directly if you have questions or queries. Kind regards LR
2
Partager
Mauvais
6 years ago
The lady named Ann who i dealt with has been most informative courteous and helpful. The technical team however have been slow in solving the problem.
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
