I couldn’t live without my Audrey Hollywood Mirror in white gloss.. Read below to find out why!
As a makeup artist, lighting is KEY and this mirror has been an absolute game changer for me. It has...
The mirror was faulty, when I first called I was told how to fix it! Never going to happen...I arranged with HW for ParcelForce to collect 3 times, it stood in the foyer for 3 days & finally they...
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Adam Watson
hollywood mirrors
8 years ago
Hello
I am sorry to hear of the inconvenience this has caused you.
The reason we offer instructions on how to get a bathroom mirror working is sometimes it is as simple as a wire coming loose in transit it does not happen often but it can and lot of customer do not want the hassle of returning their mirror and getting a replacement when fixing it can be the easiest option however we completely understand that not all customers are comfortable with doing this and we will always accommodate our customers wishes.
I have passed on your feedback to Parcelforce as it is unacceptable for a collection to take this amount of time.
Again my sincere apologies for any hassle this has caused you.
Évaluations des produits
Date de l'achat : 10/07/2018
0
Partager
TC
Trusted Customer
invergordon
8 years ago
Ce que Trusted Customer a dit à propos de hollywood mirrors:
i dont give anybody 5 stars ,but you really deserve them from ordering mirror to receiving it two &half days. excellent service,my only problem now is trying to get my son to put it up in our new...
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Évaluations des produits
Date de l'achat : 21/07/2018
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de hollywood mirrors:
Beautiful mirror but did not recieve next day delivery even though I selected this at checkout. Mirror also arrived damaged with little chunks of paintwork missing so wood underneath showing though....
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Adam Watson
hollywood mirrors
8 years ago
Hello
I am terribly sorry to hear of the issues you have had with your order, I have taken all of your comments on board for both delivery and quality of the item and we will refer to these in the future to avoid further disappointment.
If there is anything I can do to help further then please do send over an email to sales@hollywoodmirrors.co.uk and I will be happy to assist.
Great mirror but unhappy with delivery.
Opted for Saturday delive Y and stayed home for th item to be delivered to a neighbour on to Tuesday.
Adam Watson
hollywood mirrors
8 years ago
Thank you for your feedback, having looked into this I can see your parcel was delivered late, I am terribly sorry about that and I will be passing on this information to Parcelforce so they can look to improve their service in future.
Date de l'achat : 12/07/2018
0
Partager
Mauvais
8 years ago
Excellent service, very prompt delivery, would highly recommend
Shame about the promised next day delivery if ordered before 3pm.
I ordered as a gift and received an email confirmation that the item would be delivered the next day and even had a family member...
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Adam Watson
hollywood mirrors
8 years ago
Thank you very much for your feedback, I am sorry to hear your item was not delivered on time. Our phone line is open 9am-5pm Monday - Friday if you tried calling within them times there is always someone there to answer the phone. I can see Parcelforce did try to delivery your item on the 11th which was the next day however they were unable to do so. I will pass on your comments to Parcelforce so that they can improve in the future and again I am terribly sorry you were unable to get through to speak to someone on our phone we will be running tests to make sure the phone lines are working properly.
Évaluations des produits
Date de l'achat : 10/07/2018
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de hollywood mirrors:
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.