My booking was confirmed within the hour and everything was dealt with in a professional way .
The only downside is the accommodation advertised is not as nice as in the pics and think realistic pics...
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LB
Linda and Bob
Vérifiée par Feefo
Stanley
3 years ago
Ce que Linda and Bob a dit à propos de Holiday Gems:
Lovely Little Hotel ....very friendly .staff ...Mario/ son and Mario /dad
Cute hotel....nice room overlooking pool ....very friendly Hotel ...Mario son is so helpful and friendly ....does everything he can to make your stay comfortable.💞...will def be back again ....Mario...
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Mauvais
Vérifiée par Feefo
3 years ago
Simple enough to process however, disappointing when paying the luggage cost. We had thought this was already covered in the total price when payment was made but were then sent emails requesting...
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Mauvais
Vérifiée par Feefo
3 years ago
Easy booking,the agents was very professional
Very professional,made our booking very easy
0
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Mauvais
Vérifiée par Feefo
3 years ago
Great customer service, booked a last minute holiday and everything was perfect
0
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MK
Miss Kim Kenny
Vérifiée par Feefo
3 years ago
Ce que Miss Kim Kenny a dit à propos de Holiday Gems:
Holiday
The person who helped me was very thorough.
0
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MH
Miss Sinead Hoctor
Vérifiée par Feefo
3 years ago
Ce que Miss Sinead Hoctor a dit à propos de Holiday Gems:
Fab company!
Would recommend. No issues booking the holiday. Phoned within 24hours and paid a little bit more or offered other hotels to stay at as it’s not live holiday offers but this is explained on the...
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0
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Mauvais
Vérifiée par Feefo
3 years ago
Good customer service and communication
Excellent customer service, price changed after booking though. Would recommend and looking forward to the holiday
0
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MG
Mr Alexander Giuntoni
Vérifiée par Feefo
3 years ago
Ce que Mr Alexander Giuntoni a dit à propos de Holiday Gems:
Sharp practice and poor service
Placed a booking, paid for it and then was called three days later to be told the outbound flight was full and the price has gone up and the flight replacement was poor flight times. Very...
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Review Team
Holiday Gems
3 years ago
Mr Giuntoni we regret you did not appreciate that when placing your order it was a request and not guaranteed. You must have overlooked the website terms although you agreed to them. Another customer has had the benefit of the arrangements offered and you were offered the next available as per our policy.
MG
Mr Alexander Giuntoni
3 years ago
Dear Review Team, perhaps you should make it clear when selling something instead of appearing to sell something and then “changing the goalposts and the price” because you are slack and slow to lock in and secure flights. Slow reactions from booking staff post booking should not be passed off as “sorry the flight is now fully booked and it will now cost you more and travel on poor unsocial flights. It’s snide and going to **** customers off! Just saying! Any good company would come up with a positive solution and acknowledge their downfall not blame the customer and poor policy.
1
Partager
MT
Mr Paul Taylor
Vérifiée par Feefo
Laugharne, Wales
3 years ago
Ce que Mr Paul Taylor a dit à propos de Holiday Gems:
Great holiday at a great price
Great holiday at a really good price compared to other companies or booking direct. Would have been 5 stars, but there was a slight increase in cost from booking to gaining confirmation (as the...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
