Poor customer service. Left chasing responses and not getting back to me with confirmations of…
Poor customer service. Left chasing responses and not getting back to me with confirmations of my flight tickets. Thought they had held my seats and when I phoned back they were then not available...
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Globehunters
Globehunters
12 years ago
We are sorry to hear about your negative experience with Globehunters. We strive to provide a good service wherever possible and we are sad to hear that our level of customer service did not meet the standards you should expect.
I wanted to take this opportunity to explain that any flight fares that are held for certain periods of time are not necessarily guaranteed and the only way to guarantee a seat or a fare is to pay for that seat at the time our agents inform you of a fare that is available at the time. We are sorry you were not able to get the fare and flight that you and your party wanted and would welcome you to speak to our Customer Service Team who would like to compensate for any loss wherever possible as a gesture of good will.
We hope to hear from you soon.
Kind regards
The Team at Globehunters
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Partager
Mauvais
12 years ago
Good service. Reasonably priced flight fare to New York at sociable departure and arrival time.
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Partager
Mauvais
12 years ago
Good website, still had to phone them though to get the cheaper flights to Dubai.…
Good website, still had to phone them though to get the cheaper flights to Dubai. Flight quite unsociable times and was delayed on the way back, but got a cheap deal with Globe hunters
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Partager
Mauvais
12 years ago
Found the booking for our flights confusing with price changes and flight times changing. It…
Found the booking for our flights confusing with price changes and flight times changing. It seemed to change with each person I spoke to. They don't make allowances for having to check with your...
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Partager
Mauvais
12 years ago
No problems. Spoke to a very friendly sales guy on the phone and all went…
No problems. Spoke to a very friendly sales guy on the phone and all went very smoothly.
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Partager
Mauvais
12 years ago
Great prices. Saved money on flights to Dubai.
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Partager
Mauvais
12 years ago
Good service. Thanks
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Partager
Mauvais
13 years ago
booked some last-minute flights. 1st time ive booked with them and happy with service
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Partager
Mauvais
13 years ago
Booked flights to UAE for later in the year. Had a shop around after my…
Booked flights to UAE for later in the year. Had a shop around after my initial phonecall and couldn't find anything cheaper on the day I wanted. Sales guy was very polite - would use again.
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Partager
Mauvais
13 years ago
Didn't get the flights we wanted and had to chase for the flight booking confirmation.…
Didn't get the flights we wanted and had to chase for the flight booking confirmation. Was tempted to cancel the whole booking but we would have been charged.
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