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Freedom Health Insurance Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 181 commentaires

Mauvais

Vérifiée par Feefo

5 years ago

Customer service and responsiveness needs improvement

Daniel

Freedom Health Insurance

5 years ago

We are sorry that you did not find our customer service satisfactory. Due to most of our staff working from home during the pandemic and the Christmas and New Year period, when we operated with reduced staff levels, minor delays may have occurred in processing some of the applications received during this period. We apologise for any inconvenience caused. If you have any queries regarding your policy, do not hesitate to get in touch.

Date de l'achat : 21/12/2020

Pok Yen John Louis

Vérifiée par Feefo

5 years ago

Ce que Pok Yen John Louis a dit à propos de Freedom Health Insurance:

i still not receive any confirmation email since I purchased the insurance 6 days ago.

Daniel

Freedom Health Insurance

5 years ago

We are really sorry about this situation. Due to the Christmas and New Year break, our office has been closed until 4th January and we are still processing the applications received before this date. As you have applied through one of our brokers, the sale confirmation was automatically sent to them. Please rest assured that we will process your application shortly and send you the policy documents. We apologise for the delay. If you have any other questions, do not hesitate to get in touch.

Date de l'achat : 31/12/2020

Mauvais

Vérifiée par Feefo

5 years ago

Quick to help and very friendly.

Daniel

Freedom Health Insurance

5 years ago

Thank you very much for your review! If you have any questions, do not hesitate to get in touch.

Date de l'achat : 26/11/2020

Oana

Vérifiée par Feefo

5 years ago

Ce que Oana a dit à propos de Freedom Health Insurance:

I was not sure how the health insurance works but the gentleman has told me in details about the process and been very patient with my case and did not pressure me to do anything I do not want to and...

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Daniel

Freedom Health Insurance

5 years ago

Thank you very much for your honest review! We are glad to hear that you were happy with our service. If you have any questions, do not hesitate to get in touch.

Date de l'achat : 27/11/2020

Mauvais

Vérifiée par Feefo

5 years ago

10 days to reply to a request to see a doctor urgently

Took 10 days to reply to my request to see a doctor. Still didn’t get to see one. Cancelled my membership after that. No point paying £100 a month if you can’t even reply to an email.

Daniel

Freedom Health Insurance

5 years ago

We are sorry that you did not find our service satisfactory. We believe you were able to make use of our virtual GP service shortly after contacting us, but you were unwilling to provide the details of your own current NHS GP. Most UK private medical insurers would require this information to assess a claim, as Freedom does, and we are sorry that you chose to cancel your policy rather than provide these details. Kind regards, Freedom Health Insurance Team

Mauvais

5 years ago

I have just registered with my GP since I moved countries recently, they have no history of me. No point asking them for history, but obviously you ignored that fact. This is the kind of attitude you can expect from the claims department. They will make Any excuse to pin it on you, attempt to make your claim invalid or delay proceedings so you can’t get the care you need. They are clearly trained to deny claims at all costs.

Date de l'achat : 05/10/2020

Paulina

Vérifiée par Feefo

5 years ago

Ce que Paulina a dit à propos de Freedom Health Insurance:

Great service

Daniel

Freedom Health Insurance

5 years ago

Thank you very much for your honest review! We are glad to hear that you were happy with our service. If you have any questions, do not hesitate to get in touch.

Date de l'achat : 15/10/2020

Mauvais

Vérifiée par Feefo

5 years ago

I was not happy with some of the exclusions

Daniel

Freedom Health Insurance

5 years ago

Thank you for your feedback and we are sorry to hear that you are not happy with some of the exclusions. With a new private medical insurance policy, pre-existing medical conditions are usually excluded. If you have any questions, do not hesitate to contact us.

Date de l'achat : 14/10/2020

Pashe

Vérifiée par Feefo

5 years ago

Ce que Pashe a dit à propos de Freedom Health Insurance:

Excellent, would use it again and recommend it to friends and family Sol Miah help me a lot with the insurance, very well explained !

Daniel

Freedom Health Insurance

5 years ago

Thank you very much for your kind review! We are glad to hear that you were happy with Sol's explanations. If you have any questions, do not hesitate to get in touch.

Date de l'achat : 26/10/2020

Ian Thomas

Vérifiée par Feefo

6 years ago

Ce que Ian Thomas a dit à propos de Freedom Health Insurance:

Advice and product I was looking for.

Our agent/broker Sol was on the ball the whole way. Had the answers I needed and advice I felt was important.

Catalina

Freedom Health Insurance

6 years ago

Hi, Ian! Thank you for your kind feedback. We are pleased to hear that you received a great customer service from Sol :)

Date de l'achat : 14/09/2020

Glen

Vérifiée par Feefo

Surrey

6 years ago

Ce que Glen a dit à propos de Freedom Health Insurance:

A good choice for private health care

We worked through a broker, and got a few competitive comparisons and competitive quotes, choosing Freedom in the end.

Catalina

Freedom Health Insurance

6 years ago

Hi, Glenn! Thank you for choosing Freedom Health Insurance. If you have any questions, please don’t hesitate to contact us.

Date de l'achat : 14/09/2020

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