forward2me Évaluations

Hi, Many thanks for your feedback. I see that the parcel you are referring has been shipped from France to our UK warehouse address. Since Brexit any parcels that are imported to the UK from a third country will incur vat charges and sometimes import fees depending on the commodity and the value of the goods. Our UK address is mainly aimed at customers purchasing goods from within the UK however as a gesture we do accept parcels that are delivered outside of this area. For some delivery companies such as Royal Mail and Parcelforce we are notified before the parcel arrives however with the couriers, such as UPS and DHL they settle the fees upfront to enable the goods to be cleared straight away for the receiver and send the invoice later. Some couriers can take some weeks to forward the invoices to your forward2me address, once they arrive we contact the customer for payment straight away so we can settle the fee with the courier. I'm sorry we have no control of how long the courier takes to forward the invoice unfortunately. I'm not sure if you are aware that we do offer our customers an address in Germany, for shipments arriving from the EU it would be much more cost effective to use this address rather than the UK as both France and Germany are within the EU and the goods would not have required import clearance due to there being free trade between EU countries. I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Experience team and they will be more than happy to assist you with your queries. Kind regards, Tracy