forward2me Évaluations

Many thanks for leaving such positive and comprehensive comments. We really do appreciate customer feedback. It's fantastic that you will use the service again and, perhaps more importantly, that you would recommend us to others. We look forward to hearing from you again soon. Kind regards, Hilary

Thank you for leaving your comments. We're very pleased that you thought both the delivery service and customer care were excellent. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Many thanks for your kind comments. It's great to read that you received excellent support and that you feel confident in forward2me as a company to trust. We hope we can help you again in the future. Kind regards, Hilary

Many thanks for your feedback - your comments are important to us. We're delighted that you felt our service was fast and that your parcel arrived well packaged. We look forward to helping you again in the future. Kind regards, Hilary

Many thanks for leaving your feedback. It's great that you thought the service was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

Many thanks for your feedback. We're very pleased that you thought our service was fast and efficient. It's great to read that you will certainly use the service again. We look forward to hearing from you. Kind regards, Hilary

Thanks for your feedback. 5 stars are much appreciated! Look forward to shipping more parcels for you soon. Kind regards, Hilary

Many thanks for leaving your feedback. It's great that you thought the delivery was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

Many thanks for taking the time to feedback to us and for giving us the opportunity to respond when we weren't aware that you were unhappy when we shipped your items. Our sequence of events is: 1. You kindly let us know that you had made a purchase of some perfume before it arrived at your UK address. 2. At this stage we advised you that Perfumes are classed as Dangerous Goods and attract a surcharge of £15 to be able to ship them to you in Greece. We offered to return them to the retailer on arrival if you didn't want to pay this surcharge. 3. We received an e-mail from you stating that you were happy to ship with this surcharge. 4. To maintain this surcharge at a minimum of £15 we used the Road service. If we were to use the Air service for Dangerous Goods the surcharge would have been £65 (something that all/most couriers charge for shipping Dangerous Goods). 5. Our records show no disgruntlement with the charge applied or any signs of being reluctant to ship. Please be assured that if you had let us know at this point we would have reacted accordingly. We apologise once again that you were unhappy but we were completely transparent with the pricing and offered you a ‘get out clause’ i.e. we could return it to the retailer for you. If you don't wish to use our services again we are more than happy to refund your registration fee. You'll be pleased to know that your comments and our response are visible on the Feefo website. Kind Regards, Janet Janet Grundy Director.