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Fireflyfriends - UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

8 years ago

Good service, was kept informed via email on dispatch & expected delivery

Richard

Fireflyfriends - UK

7 years ago

Hi There,

Thank you for your kind feedback on our Service. We do all we can to make the delivery process as smooth as possible.

Regards,

Richard,

Évaluations des produits

Date de l'achat : 25/09/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Works great!

Quickly shipped to my house with no issues. The chair works great so far for my daughters baths.

Richard

Fireflyfriends - UK

7 years ago

Hi There,

Thanks for your kind feedback

Regards,

Richard,

Évaluations des produits

Date de l'achat : 04/10/2018

0

Mauvais

7 years ago

Better communication with customers and stop the offline account stuff

Évaluations des produits

Richard

Fireflyfriends - UK

7 years ago

Hi There,

Thank you for your feedback.

We appreciate that you were not aware of this at the time of purchase. We do state the following clearly on our website -

* Please note * for parents who have already bought GoTo Seats with the old wooden floorsitter (between Oct 15 - May 17), we have made an Upgrade Kit which is required to convert your old backrest to a new one in order to use this new floorsitter. With this kit, anyone can easily upgrade their existing GoTo Seat when they buy a new Floorsitter. You can get one by contacting us here: customer.enquiries@fireflyfriends.com or call us on: 0044(0)28 9267 8879.

At Firefly we are continuously trying to improve our products for our community. Product upgrades and new accessories are important in ensuring that our products cater for a wide range of children, and in doing so we chose to make the necessary upgrades to the floorsitter for the GoTo Seat.

We hope you find the new upgrades an enhancement to this product.

Kindest Regards,

Richard

Date de l'achat : 05/10/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Excellent products, friendly fast service

Richard

Fireflyfriends - UK

7 years ago

Hi There,

Thanks for your kind feedback :)

Regards,

Richard,

Évaluations des produits

Date de l'achat : 26/09/2018

0

TC

Trusted Customer

Seabrook, Tx

7 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Need to return splashy

Service was great when I ordered. But now I have to return it because it just didn’t work for my child. Now waiting to get instructions on returning. It’s been two days since I sent an email...

Lire plus

Richard

Fireflyfriends - UK

7 years ago

Hi Barbara,

Thanks for your message and your feedback, I will be responding to your email immediately with the details for the return.

I hope that helps.

Regards,

Richard,

Évaluations des produits

Richard

Fireflyfriends - UK

7 years ago

Hi There,

We understand your frustration, however products like this cannot be mass-produced unfortunately, it's just not possible because they are for a small, niche market (globally speaking). As well as the manufacturing challenges, our products also involve extensive clinical research and consultation in the design and engineering process to make sure they are practical, safe and suitable for as many children as possible.

Regards,

Richard,

Date de l'achat : 02/10/2018

0

Mauvais

7 years ago

It’s lifesaver for this mama!

I have this go to Seat since the beginning of October for my son.. it’s very helpful and useful! I now can clean up without worry about where he is in the house.. he can do the therapies sitting up...

Lire plus

Richard

Fireflyfriends - UK

7 years ago

Hi Lauren,

Thanks for your kind feedback. :)

Regards,

Richard,

Évaluations des produits

Date de l'achat : 25/09/2018

0

TC

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Perfecto para las necesidades de Laia nuestra pequeña con PCI.

Richard

Fireflyfriends - UK

8 years ago

Hi There,

Thank you for your kind feedback,

Regards,

Richard =)

Évaluations des produits

Date de l'achat : 22/09/2018

0

TC

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Great services and products

Everything was send quick and complete. They answered extremely fast on any my inquire. Perfect services!

Richard

Fireflyfriends - UK

8 years ago

Hi There,

Thank you for your kind words. We do whatever we can to ensure that the ordering process is simple and the delivery is fast.

Regards,

Richard,

Évaluations des produits

Date de l'achat : 31/08/2018

0

TC

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

As always, fast shipping and easy to order! Item was as described and came with a great instruction book that can also be used to track progress. Very helpful.

Richard

Fireflyfriends - UK

8 years ago

Hi Anne,

Thanks for your message. We do what we can to create the best product and best customer experience, it's great to hear that you have positive words for us :)

Regards,

Richard,

Évaluations des produits

Date de l'achat : 31/08/2018

0

TC

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Fireflyfriends - UK:

Upsee

Our 2 year old who has cerebral palsy loves his upsee!

Richard

Fireflyfriends - UK

8 years ago

Hi There,

Thank you for your kind words. We do all we can to ensure that all of our products arrive with you as quickly as possible.

Regards,

Richard,

Évaluations des produits

Date de l'achat : 30/08/2018

0

Fireflyfriends - UK Évaluations

BackpackPlus d'avis sur ce produitVoir le site Web du produitMakes taking my sons GoTo Seat easier to take out & love the space & all the pockets so no need to take another bag for things he might need on a day trip.

SplashyPlus d'avis sur ce produitVoir le site Web du produitNo issues with receiving item

Floor SitterPlus d'avis sur ce produitVoir le site Web du produitBought floor sitter for reclining a to go seat 2 and it does not go on now being told I need a offline acct to order a assemble piece for a additional 55$

ScoootPlus d'avis sur ce produitVoir le site Web du produitExcellent product - Thank you!

SplashyPlus d'avis sur ce produitVoir le site Web du produitPrice was very expensive for splashy

GoTo SeatPlus d'avis sur ce produitVoir le site Web du produitI have this go to Seat since the beginning of October for my son.. it’s very helpful and useful! I now can clean up without worry about where he is in the house.. he can do the therapies sitting up...Lire plus

PlaypakPlus d'avis sur ce produitVoir le site Web du produitPerfecto acabado y seguro

GoTo SeatPlus d'avis sur ce produitVoir le site Web du produitIt is very strong support, but not suitable for all kind of chairs...

ScoootPlus d'avis sur ce produitVoir le site Web du produitIt is perfect! We loved it before we evem bought it.

Backrest Retro-fitPlus d'avis sur ce produitVoir le site Web du produitIt gives a lot of support.

Upsee KitPlus d'avis sur ce produitVoir le site Web du produitLove the upsee. My kiddo enjoys seeing the world from a standing position!! Perfect for practicing weight bearing.

Upsee KitPlus d'avis sur ce produitVoir le site Web du produitThe upsee is comfortable and esy to put together and comes in a convientient carry bag. My son loves to be in it. Overall very satisfied!

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