European Waterways Évaluations

Dear Trusted Customer, Thank you for the 5-star rating. We’re delighted every aspect of your cruise exceeded expectations, from the beautiful surroundings and exclusive excursions to the unforgettable experiences along the way. We truly appreciate your recommendation and look forward to welcoming you on board one of our other barges soon. Kind regards, Patric

Dear Ms Burleson, Thank you for the 5-star rating. We’re delighted you enjoyed such a memorable cruise and that the welcoming atmosphere made travelling in a small group such a pleasure. We truly appreciate your recommendation. Kind regards, Patric

Dear Trusted Customer, Thank you for the 5-star rating and your wonderful feedback. We’re delighted your cruise on Rosa was such a memorable celebration, especially for your 50th anniversary. It’s lovely to hear how much you enjoyed the experience, from the thoughtfully planned excursions and comfortable surroundings to the special touches that made your journey truly unforgettable. We greatly appreciate you sharing your memories and hope to welcome you on board one of our other barges soon. Kind regards, Patric

Dear Ms Lyon, Thank you for the 5-star rating and your thoughtful feedback. We’re delighted your cruise on the Nivernais Canal was such a memorable experience, with fascinating excursions, beautiful cruising and an attentive team that made your journey so special. We have taken note of your request for the same crew however we can't make any promises due to the seasonal nature of our product. We also appreciate your comments regarding the transfer to the barge and will share them with our team as we continue to enhance the guest experience. We look forward to welcoming you back on another European Waterways cruise. Kind regards, Patric

Dear Mr Holt, Thank you for the 5-star rating. We’re delighted you enjoyed the excursions, the comfort of L’Art de Vivre, the air conditioning during the extreme heat and the memorable experiences along the way. We also appreciate your comments regarding the transfer arrangements and the forward deck seating and will pass these on to our Operations team (just in passing, there are no a/c units on deck, these are small storage compartments for cushions etc). Thank you for your kind words about our excellent crew and the superlative wine tasting experience. Kind regards, Patric

Dear Trusted Customer, Thank you for the 5-star rating. We’re thrilled your time on board was such a memorable experience and that the crew’s dedication helped make it one of your best holidays. We truly appreciate your recommendation and we hope to welcome you and your friends on board one of our other barges soon. Kind regards, Patric

Dear Trusted Customer, Thank you for the rating. We’re absolutely delighted that you enjoyed the generous onboard space and the comfort of the barge, rating the crew as “beyond excellent”, and that we exceeded expectations in so many ways. We also note your comments regarding the journey time for a couple of the excursions. Most are within a very reasonable distance of the barge but it is true that a little extra time is required to reach the prestigious wineries in the heart of Chablis. Regarding more side trips; these are sometimes possible and we will pass on your comments, but we also have to ensure navigational schedules are met. We understand that you expected to be nearer to small French towns however the Renaissance does cruise in a very rural area and so often moors off the beaten path in beautiful, peaceful spots or very quiet rural villages. With regards to locking the cabin, this cannot be done due to safety reasons and if there are any issues on board the crew are on hand to help immediately. This open door policy often surprises first-time guests but quickly becomes part of the relaxed “house party” atmosphere that makes hotel-barging such a charming and unique experience. Kind regards, Patric

Dear Mr Beaulieu, Thank you for the 5-star rating. We’re delighted the authentic Scottish experiences made your cruise so memorable. We appreciate your recommendation and hope to welcome you on board one of our other barges again. Kind regards, Patric