Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Decant Index Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Vérifiée par Feefo

2 years ago

Very easy to deal with

So far so good, as I've only recently purchased from Whisky Partners, it's a bit early to tell, however, dealing with Aaron B. was very laid back & easy, he never put me under pressure. I'll reserve...

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Whisky Partners

Decant Index

2 years ago

Thank you for sharing your experience with us! We're thrilled to hear that your initial interaction with Aaron B was laid back and easy. We aim to provide a stress-free experience for all our clients, and it's great to know that you felt comfortable throughout the process. We truly appreciate your feedback. Warm regards, Whisky Partners.

Mauvais

Vérifiée par Feefo

2 years ago

Irritating

Too pushy…..I almost declined to go ahead because they kept repeatedly contacting me. I would have committed a lot sooner if they had given me more space. I only went ahead in the end because of a...

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Whisky Partners

Decant Index

2 years ago

We appreciate you sharing your feedback with us. We're sorry to hear that you felt pressured by our communication attempts. Please accept our sincere apologies for any inconvenience this may have caused. At Whisky Partners, we strive to balance providing valuable information and giving our clients the space they need to make decisions comfortably. Your feedback is invaluable in helping us improve our services.

Mauvais

Vérifiée par Feefo

2 years ago

Professional Service

Their expertise and customs service is top notch and help to make the whole experience interesting and enjoyable

Marketing

Decant Index

2 years ago

Thank you for your feedback. We're glad to hear that our expertise and customer service made your experience interesting and enjoyable. Best regards, The Whisky Partners Team

Mauvais

2 years ago

Perfect

Mauvais

Vérifiée par Feefo

2 years ago

informative,interesting with no pressure.a thoroughly enjoyable experience

This being my first whisky purchase without any experience of even drinking whiskey. Dean explained the process very thoroughly and also took time to find out my own personal...

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Marketing

Decant Index

2 years ago

Thank you for your feedback. We're happy to hear that Dean took the time to explain everything and made sure the purchase suited your needs. It's great to know you found the process informative and enjoyable. Best regards, The Whisky Partners Team

Mauvais

2 years ago

no further comments needed

Mauvais

Vérifiée par Feefo

2 years ago

Good investment option

Customer service from Whisky Partners has been very good, although communication was a little sparse at first. However we have had good advice and follow up contact and overall are very pleased with...

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Whisky Partners

Decant Index

2 years ago

Thank you for your feedback. We're glad to hear that you're pleased with your investment and the advice you received. We appreciate your patience with the communication and will work on keeping you better updated. Best regards, The Whisky Partners Team

Mauvais

Vérifiée par Feefo

2 years ago

Whisky Partners

Decant Index

2 years ago

Thank you for the 4-star rating. We appreciate your feedback. Best regards, The Whisky Partners Team

Margaret Baynton

Vérifiée par Feefo

Norwich

2 years ago

Ce que Margaret Baynton a dit à propos de Decant Index:

Very thorough and detailed information received before purchasing.

Whisky Partners

Decant Index

2 years ago

Hi Margaret, Thank you for your feedback. We're pleased to hear that you found the information we provided thorough and detailed. Best regards, The Whisky Partners Team

Mauvais

Vérifiée par Feefo

2 years ago

I’m giving a four star rating only based upon the service I received from the sales department, I could have even given them a five star. But the after sales service is useless , frustrating and very...

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Whisky Partners

Decant Index

2 years ago

Thank you for your feedback. We’re glad to hear you were pleased with our sales department. We're sorry to hear about your experience with after-sales service. If you have any specific concerns, feel free to email us at members@whiskypartners.com, and we’ll do our best to help. Best regards, The Whisky Partners Team

Pierre-Yves Aubry

Vérifiée par Feefo

Fribourg Switzerland

2 years ago

Ce que Pierre-Yves Aubry a dit à propos de Decant Index:

The perfect partner if you think to invest in whisky

A professional, fully personalized and dedicated customer service. Whisky Partners demonstrates a wide understanding of the whisky market. They never miss to contact and share the interesting latest...

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Whisky Partners

Decant Index

2 years ago

Hi Pierre-Yves, Thank you for your feedback. We're glad to hear you enjoyed our personalised service and regular updates. We appreciate your recommendation and look forward to continuing to assist you. Best regards, The Whisky Partners Team

Mauvais

Vérifiée par Feefo

2 years ago

great experience, i have recommended to friends

Whisky Partners

Decant Index

2 years ago

Thank you for your feedback. We're glad to hear you had a great experience and appreciate your recommendations to friends. Best regards, The Whisky Partners Team

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Decant Index Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?