Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

CruiseAway Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/cruiseaway | Feefo

Afficher les 1,508 commentaires

MARTA

Vérifiée par Feefo

6 years ago

Ce que MARTA a dit à propos de CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

Philip Glencoe

Vérifiée par Feefo

6 years ago

Ce que Philip Glencoe a dit à propos de CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

Trusted Customer

Vérifiée par Feefo

Perth WA Australia

7 years ago

Ce que Trusted Customer a dit à propos de CruiseAway:

Not as personnal over phone as a travel agency

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit,...

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Angela

CruiseAway

7 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Trusted Customer

6 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

Mauvais

Vérifiée par Feefo

6 years ago

Happy Cruisers

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

Williams

Vérifiée par Feefo

Emerald beach

6 years ago

Ce que Williams a dit à propos de CruiseAway:

They could have got our deposit refund $3,600 due to cancellation

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

CATHERINE

Vérifiée par Feefo

6 years ago

Ce que CATHERINE a dit à propos de CruiseAway:

Responsive, helpful and friendly

Very responsive and helpful

Nigel

Vérifiée par Feefo

Sydney

6 years ago

Ce que Nigel a dit à propos de CruiseAway:

Positive outcomes

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises...

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Kevin

Vérifiée par Feefo

Brisbane

6 years ago

Ce que Kevin a dit à propos de CruiseAway:

Yes we will book with Jocelyn on future cruises.

Jocelyn was extremely helpful and always on the ball.

Clementina

Vérifiée par Feefo

6 years ago

Ce que Clementina a dit à propos de CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

6 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

6 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

JUNE whalley

Vérifiée par Feefo

beeliar w,aus 6164

6 years ago

Ce que JUNE whalley a dit à propos de CruiseAway:

so well looked after that we have again booked another cruise and are now b

because staffwere so helpful

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Comment les avis de Feefo sont-ils recueillis?

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Comment vérifions-nous les avis?

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