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Cruise Nation Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

13 years ago

Staff was friendly, but did not always know the answer to my questions.

Mauvais

13 years ago

Excellent company, value and service Once contact made. Appreciated Smart Deal with barcelona stay. Telephone…

Excellent company, value and service Once contact made. Appreciated Smart Deal with barcelona stay. Telephone response sluggish at times and calls not always returned.

Mauvais

13 years ago

The service was excellent

Mauvais

13 years ago

We did not receive a proper itinerary for our cruise, and were very disappointed with…

We did not receive a proper itinerary for our cruise, and were very disappointed with the service we received generally.

Cruise Nation

13 years ago

Thank you for your feedback. I'm sorry that you were not completely satisfied with the service you received from us here at Cruise Nation. It's strange that you've mentioned that you didn't receive a proper itinerary because all itineraries are included on the confirmation documents that are sent through shortly after a booking is made. In general, the feedback we have received relating to the Costa drinks package is very positive, and most customers usually feel that it is very good value for money considering the cost of drinks on a cruise. I've passed your comments regarding the poor signposting on the ship over to our Costa Account Manager. Thanks again for your feedback Customer Relations Department

Mauvais

13 years ago

Is really good experience ,the service in restaurant and room service is excellent .

Mauvais

13 years ago

It was okish but service could have been better. In terms of information given. I…

It was okish but service could have been better. In terms of information given. I had to phone to get details of cruise and accommodation.

Mauvais

13 years ago

Was not informed about having to go on Costa web page to give important details…

Was not informed about having to go on Costa web page to give important details before travel. I had to contact Cruise Nation.

Mauvais

13 years ago

very good

Mauvais

13 years ago

Service was efficient, but more detail would have been desirable We really didn't like; Wasting hours at…

Service was efficient, but more detail would have been desirable We really didn't like; Wasting hours at the terminal waiting to board The lack of a simple guide to help us get around the various...

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Mauvais

13 years ago

Slight problem with links to Costa site to get Tickets, but resolved.

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