Costsaver Évaluations

Thank you for sharing your feedback on your recent Highlights of Scandinavia tour. We're glad to hear about the positive aspects of your trip. It's wonderful to know that the Travel Director and Coach Driver, as well as the Local Specialist in Stockholm, contributed to your experience. We also appreciate your comments about the hotel staff. We'll be sure to share your feedback with the team. We are glad to hear you enjoyed the locations and sites. We understand your disappointment regarding the time spent in certain cities, particularly Gothenburg. We also appreciate your feedback regarding the descriptions of the excursions. Your comments on the time constraints and the hotel amenities are also valuable. We appreciate you choosing Costsaver. Thank you again for your review.

Thank you for your excellent review of the European Cavalcade. We're thrilled you enjoyed the fast-paced nature of the tour. We appreciate you taking the time to share your feedback.

Thank you for sharing your experience with Italian Scene. We're thrilled to hear you loved the tour and that you found our Travel Director informative. We appreciate you taking the time to share your experience. We appreciate you taking the time to tell us about your trip.

Thank you for sharing your feedback on the Britain and Ireland Delight tour. We're genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to respond to your concerns. Firstly, we would like to clarify that atwin roomrefers to a room withtwo separate twin beds, not a single bed or a pull-out sofa. We sincerely apologise for the occasions where you were provided with a pull-out chair or sofa instead of a proper bed. This is certainly not the standard we aim to deliver, and we understand how frustrating and uncomfortable this must have been. We also regret that this possibility was not communicated at the time of booking. Transparency is essential to us, and we are currently reviewing our accommodation descriptions to ensure they accurately reflect what guests can expect. Furthermore, we are disappointed to hear that your concerns were not acknowledged after the trip. Please be assured that we have escalated this matter to ourOperations Departmentfor immediate review. On a more positive note, we're pleased that you found the itinerary engaging and appreciated the opportunity to see many sights in a short time. However, we recognise that comfort is just as important as content, and we are committed to improving the overall experience for our guests. Thank you again for your feedback. We hope to restore your confidence in future.

Thank you for sharing your feedback about your recent Glimpse of Europe tour. We're glad to hear you enjoyed your experience. It's wonderful to know that the Travel Director's contributions were appreciated. We're so happy you enjoyed the destinations and found the coaches comfortable. It's also great to hear that the Coach Driver provided excellent service and that the hotels met your expectations. We appreciate you choosing Costsaver for your travels.

Thank you for sharing your feedback on the Jewels of Italy tour. We're thrilled to hear you had such a positive experience with our Travel Director and Coach Driver. It's great to know they provided just the right balance of guidance and information. We're also delighted that you appreciated the wit and knowledge of our Local Guides. We're glad you enjoyed the trip and found it informative. We appreciate your insight. Thanks again for your review.

Thank you for your feedback on your recent Wonders of the Canadian Rockies tour. We're thrilled to hear you enjoyed your trip and found the sites interesting. It's especially pleasing to know that our Travel Director and Coach Driver contributed to such a positive experience. We understand your perspective regarding the time spent at Sun Peaks and Victoria. We're glad to hear that overall you had an excellent experience. We appreciate you taking the time to share your feedback.