I stopped using to Coals2U a couple of years ago as the website never seemed to work properly for me and I ended up ringing in orders.
Tried them again this Winter, website is much better, customer...
Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing this to our attention.
Warm Regards
Rebekah
Évaluations des produits
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing this to our attention.
Just found out that the same fuel is available far cheaper elsewhere so will not be using you again
Coals2U
Coals2U
11 years ago
We’re really sorry to hear that you’re leaving us. Though we try our hardest to provide our customers with the most competitive prices we can’t always keep up with everyone. We’re pleased to hear that you were happy with your order itself, and hope that we’ll see you again in the future.
Warm Regards
Rebekah
My only criticism would be on the rare occasion I have phoned to place an order (when I've not been on-line) there is no way for the call center to access my delivery information etc. I did not...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
