Ordered coal on the 23rd August and still haven’t received anything, contacted them explaining that I’m now going away and they promised to deliver before I left, but that didn’t happen, after a...
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Évaluations des produits
Date de l'achat : 23/08/2022
1
Partager
Mauvais
Vérifiée par Feefo
4 years ago
Arrived with no split bags. Driver was helpful. Will order again when needed. Thanks
2week wait for delivery, but friendly, polite driver, very helpful when delivery happened. Would certainly use them again, and yes would recomend this firm to anyone
Informed of delay for delivery, fine and then had to notify as going away. Was told they would pass the message on.
On the day I left the coal was delivered, no knock on the door and had to be moved...
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Évaluations des produits
Date de l'achat : 22/08/2022
0
Partager
Mauvais
Vérifiée par Feefo
4 years ago
Kept me informed of delays due to demand and good communication.
Évaluations des produits
Date de l'achat : 23/08/2022
0
Partager
Mauvais
Vérifiée par Feefo
4 years ago
Kept me informed when delivery would be. The driver was very helpful.
Easy to order online. Prompt efficent friendly service. Excellent delivery driver stacked order in shed. Good product easy to ignite and burn produces good heat.
Substantial delays, no communication, and, when I phoned, customer service was rude and unhelpful.
servicedeliveryteam@cplindustries.co.uk
Coals2U
4 years ago
Thank you for the feedback, apologies for the delays we are working as hard as we can to get all customer order's delivered but we have received a high volume in orders due to the energy crisis, I am sorry that you feel this way about the customer service but we assure you that the managers in the contact center would be aware and how the query was dealt.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
