Firstly, may we thank you for taking the time to leave us a review. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. All Complaints that are dealt with accordingly, with the aim to satisfy all our customers. We sincerely apologise for the incorrect information being communicated to yourself when emailing directly with our customer support team at head office. We have investigated your complaint and can only apologise for this. All members off staff will be spoken to regarding this, and retraining will be implemented where necessary. If you wish to discuss this further, please contact our business support team on 03456068877, or via email at sales@clogau.co.uk.
