CTS Claim Today Solicitors Évaluations

Thank you for your valuable feedback. At Claim Today Solicitors we pride ourselves on offering a high level of customer service and we always take this feedback very seriously. We are sorry to hear you felt you had to chase your claim on several occasions and confirm we have fully investigated your comments. On review of your files, it is noted that you had two accidents within close proximity and in view of the overlap of your injuries and complexities with the same, unfortunately there was a slight delay in obtaining your medical report from the expert. We apologise for any inconvenience this may have caused you, however we note that you were updated on the progress of this at each stage by various methods including post/telephone calls and e-mail. We also note your comment in respect of receiving all documents by e-mail, unfortunately we are unable to trace any record that e-mail was your only preferred method of contact. At CTS we are happy to promote the use of e-mail if requested. Thank you again for your valuable feedback. Hopefully we have addressed some of your concerns in this response and wish you all the best for the future.