Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Celebrity Cruises Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 9,397 commentaires

Mauvais

11 years ago

Pricing invoices complicated with 3-2-1 offer. Still being charged for on board spend according to…

Pricing invoices complicated with 3-2-1 offer. Still being charged for on board spend according to latest bill.

Mauvais

11 years ago

Having thoroughly enjoyed our first Celebrity cruise. We are really looking forward to our next…

Having thoroughly enjoyed our first Celebrity cruise. We are really looking forward to our next one in July. Due to difficulty navigating the new web site, I seemed unable to pay the balance on line....

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Mauvais

11 years ago

Easy to deal with. Informative and friendly.

Mauvais

11 years ago

The first day boarding and evening meal seating arrangements were chaotic it seemed as though…

The first day boarding and evening meal seating arrangements were chaotic it seemed as though there were not enough waiting staff even though they did their best to cope. Had to wait far too long for...

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Mauvais

11 years ago

Took over 2 weeks and constant calls from myself to get a group quote, not…

Took over 2 weeks and constant calls from myself to get a group quote, not a good service

Mauvais

11 years ago

Great service, great entertainment and great food. The most relaxing holiday I can remember.

Mauvais

11 years ago

Excellent raise. Staff were attentive. Cleanliness was excellent which is a must for me.

Mauvais

11 years ago

I had to cancel my trip on the actual day it was due to leave the…

I had to cancel my trip on the actual day it was due to leave the UK due to the sad passing of my partners father. While the individual who I spoke with managed the call empathetically it is grossly...

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Celebrity Cruises

11 years ago

Thank you for your feedback. I'm very sorry that this survey was sent to you following the cancellation of your cruise. I do appreciate that this caused you unneccessary upset. Please be assured that following your feedback, we will review whether there is a way for us to stop certain surveys from being sent out. Apologies again, Kind regards, Lois Charters Celebrity Cruises

Mauvais

11 years ago

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on…

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on Celebrity Eclipse now and wouldn't hesitate to do another one.

Mauvais

11 years ago

I have recieved excellent service from the start of booking my Cruise with Celebrity, Razia my…

I have recieved excellent service from the start of booking my Cruise with Celebrity, Razia my Cruise sepcialist was very professional and extremely helpfull through the months running upto the...

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.

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Celebrity Cruises Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?